Program Monitor (Hybrid Position)
Philadelphia, PA, PA Adult Workforce System
Job Type

Position:  Program Monitor 

Salary Range: $45,000-50,000

Business Unit: Operations     

Department: Adult Workforce System  

Reports To: Manager of Adult Workforce System  

Posted: March 29 – April 11, 2022

About Philadelphia Works, Inc.

Philadelphia Works, Inc is the City’s Workforce Development Board. We are a quasi-public, non-profit organization serving both career seekers and employers.  We invest public resources in a variety of workforce solutions.  These solutions connect Philadelphia residents with employment and training opportunities and help employers find, grow, and retain local talent. For more information about our dedicated board members and staff, workforce news, labor market data, services, innovative initiatives, and current opportunities to connect, please visit

Philadelphia Works requires all employees to be vaccinated with an FDA authorized and/or approved COVID-19 vaccination as a condition of employment. 

We currently have a hybrid schedule, where staff work 2 days in the office and 3 days remote.

Role Summary

This position is responsible for properly monitoring the performance of specific contracted vendors on a regular basis to ensure current funding and organizational programmatic compliance is being met and that overall progress is trending in the right direction. 

This position will be responsible for the following duties:

  • Monitor contractor programmatic performance and create reports of findings 
    • Quarterly: Large Audit (10% - 15% of files per center)
      • Ensure quality meeting notes, program activity is meeting compliance requirements, eligibility metrics are in line among other things. 
      • Conduct an analysis of data which may involve a quarter over quarter comparison, trends, training/technical needs assistance, etc.
      • Generate finalized findings report and submit to Management in a timely manner. 
    • Monthly: Strategic spot checks based on Quarterly Audit to ensure Monitoring and Compliance Plan is followed through and effective. Analysis of CWDS data trends for WIOA and TANF programming.
    • Annual: WIOA Compliance Monitoring.
  • Make recommendations based on summarized findings of the regular monitoring.
  • Participate in the development and periodic update and revision of programmatic monitoring tools. 
  • Collaborate with Program Representative, and Research & Data team on a regular basis to ensure consistent communication and follow up.
  • Regularly monitor CWDS and other data systems for trends/gaps and communicate to Technical Assistance Team.
  • Work closely with Program Representative staff to develop and implement training and tools to address compliance-related deficiencies.
  • Conduct regular visits to the Contractor Sites to complete programmatic monitoring.
  • Review EARN Incentive and WIOA Supportive Services documentation/invoices for accuracy, completion, and inclusion of necessary supporting documentation.
  • Communicate with vendors regarding discrepancies and additional information needed. 
  • Provide feedback, technical assistance, and staff training to provider staff, as it relates to EARN Incentives and WIOA Supportive Services. 
  • Prepare final invoice and a summary of findings to Philadelphia Works finance team for payment.
  • Perform other job-related duties as assigned.


Education/Professional Experience

Associates degree from an accredited college or university in Business Analytics (preferred) with 1- 2 years’ experience in monitoring, auditing and/or quality assurance experience; 

Or, any combination of education and experience determined to be acceptable. No previous Workforce Experience needed.

Additional Eligibility Qualifications

  • Ability to learn and grasp WIOA and TANF regulations
  • Must be highly analytical with a willingness to deal with tedious, repetitive work 
  • Possess strong attention to detail and a drive for accuracy
  • Possess strong organizational and problem-solving skills
  • Possess excellent written, verbal, and interpersonal skills
  • Proficient in Word and Excel 
  • Ability to communicate effectively with all levels of staff and manage relationships with vendors
  • Ability to travel to various locations throughout the city

What We Offer

Philadelphia Works offers qualifying full time employees with a competitive benefits program including medical, dental, vision, 401(k), tuition assistance, life and disability. We also offer company paid vacation, personal and sick leave days.

Equal Opportunity Employer

 Philadelphia Works is an equal opportunity employer and complies with all laws prohibiting discrimination based on race, color, religion, sex (including pregnancy, childbirth and related medical conditions, transgender status, and gender identity), gender, creed, age, national origin, ancestry, familial status, religion, physical or mental disability, veteran status, sexual preference, political affiliation, or any other basis protected by federal, state or local laws, in all matters pertaining to recruitment, selection, compensation, training, advancement and promotion, retention, discipline, and termination.

Salary Description
$45,000-50,000 (100% Prog.)