Lead Reservationist
Rutherford, CA Hospitality
Job Type
Full-time
Description

  

Peju Winery is seeking an experienced Lead Reservations Concierge who will be responsible for handling tasting and event reservations, inquiries, cancellations and sales in an attentive, courteous and efficient manner.


Duties

-Supervise and train reservations concierge staff

-Monitor performance of reservations concierge staff and provide feedback

-Be able to make independent decisions in accordance with business needs
-Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
-Answer guest inquiries about tastings, events, fees, wine and merchandise as well as hours of operation.
-Enter reservations into the computer according to standard operating procedures.
-Communicate and work closely with the Experience Department to enter group bookings.
-Maintain availability calendar and communicate all relevant information to the Hospitality staff.
-Maintain accurate files and reports.
-Be able to perform all duties of Reservations Sales Agent and assist in the Tasting Room as required by management.
-Maintain a guest waiting list and follow up accordingly.
-Send confirmations to guests.
-Process all tasting fees and charges at time of reservation or sale.
-Sell wine and/or merchandise when applicable.

Requirements

 

Requirements

Education & Experience  -High School diploma or equivalent required.  -Experience working in a fast-paced winery, hotel or restaurant is desirable.

-Proven customer service skills in a concierge role

Physical Requirements

-Flexible and long hours sometimes required.  -Occasionally required to lift, carry, push, pull or otherwise move objects.

General Requirements  -Maintain a warm and friendly demeanor at all times.  -Must be able to effectively communicate both verbally and written with guests and coworkers in an attentive, friendly, courteous  and service-oriented manner.  -Must be effective at listening to, understanding, and clarifying concerns raised by guests and coworkers.  Must be effective in handling problems, including anticipating, preventing, identifying and solving them as necessary.  -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.  -Must maintain confidentiality of guest information.  -Must be able to show initiative, including anticipating guest or operational needs.  -Must have demonstrated ability to use multiple computer programs of varying levels of complexity.  -Attend all required meetings and trainings.  -Maintain regular attendance as required by scheduling, which will vary according to the needs of the winery.  -Maintain high standards of personal appearance and grooming.  -Comply with Peju regulations to encourage safe and efficient operations.  -Perform other duties as requested by management.