Peju Winery is seeking an experienced Lead Reservations Concierge who will be responsible for handling tasting and event reservations, inquiries, cancellations and sales in an attentive, courteous and efficient manner.
-Supervise and train reservations concierge staff
-Monitor performance of reservations concierge staff and provide feedback
-Be able to make independent decisions in accordance with business needs
-Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
-Answer guest inquiries about tastings, events, fees, wine and merchandise as well as hours of operation.
-Enter reservations into the computer according to standard operating procedures.
-Communicate and work closely with the Experience Department to enter group bookings.
-Maintain availability calendar and communicate all relevant information to the Hospitality staff.
-Maintain accurate files and reports.
-Be able to perform all duties of Reservations Sales Agent and assist in the Tasting Room as required by management.
-Maintain a guest waiting list and follow up accordingly.
-Send confirmations to guests.
-Process all tasting fees and charges at time of reservation or sale.
-Sell wine and/or merchandise when applicable.
Education & Experience -High School diploma or equivalent required. -Experience working in a fast-paced winery, hotel or restaurant is desirable.
-Proven customer service skills in a concierge role
-Flexible and long hours sometimes required. -Occasionally required to lift, carry, push, pull or otherwise move objects.
General Requirements -Maintain a warm and friendly demeanor at all times. -Must be able to effectively communicate both verbally and written with guests and coworkers in an attentive, friendly, courteous and service-oriented manner. -Must be effective at listening to, understanding, and clarifying concerns raised by guests and coworkers. Must be effective in handling problems, including anticipating, preventing, identifying and solving them as necessary. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must maintain confidentiality of guest information. -Must be able to show initiative, including anticipating guest or operational needs. -Must have demonstrated ability to use multiple computer programs of varying levels of complexity. -Attend all required meetings and trainings. -Maintain regular attendance as required by scheduling, which will vary according to the needs of the winery. -Maintain high standards of personal appearance and grooming. -Comply with Peju regulations to encourage safe and efficient operations. -Perform other duties as requested by management.