Social Services Program Manager
Description

About Tahirih: The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and other immigrant survivors fleeing gender-based violence. Our interdisciplinary, trauma-informed model of service combines free legal and social services with bridge-building policy advocacy and research-based training and education. Our programs efficiently and effectively leverage donated professional services from a vast network of attorneys, medical professionals, and other experts to serve as many immigrant survivors as possible. By amplifying the experiences of survivors in communities, courts, and Congress, Tahirih’s mission is to create a world in which all people share equal rights and live-in safety and with dignity. [Learn more about Tahirih’s Values, including our Commitment to Anti-Racism].

  

JOB SUMMARY

Tahirih Justice Center, a non-profit legal services organization, is seeking to hire a Social Services Program Manager. Ideally based out of Tahirih’s San Francisco office, this role will require a high degree of emotional intelligence and discretion to support immigrant women and girls fleeing gender-based violence. In partnership with the Managing Attorney in each local office, this position will co-lead the implementation of the interdisciplinary model to ensure trauma-informed legal representation at Tahirih. The Social Services Program Manager will supervise social services staff and interns; oversee social services program standards, monitor, evaluation and learning; oversee program metrics tracking and reporting; ensure programmatic compliance; conduct outreach and advocacy in local and regional forums; and assist with grant proposal development and fundraising. 

  

ESSENTIAL FUNCTIONS

  • Work with the Co-Director of Client Advocacy, Social Services develop, monitor and evaluate programs and  services for clients and synthesize evaluation findings to improve programmatic efficiencies. 
  • In collaboration with Managing Attorney, oversee execution of processes and systems within the local office to enable the interdisciplinary client services team to serve clients effectively and efficiently, maximizing internal resources to serve the      greatest number of survivors. 
  • Work collaboratively with the Co-Directors of Client Advocacy, the Chief of Programs, and other interdisciplinary managers to ensure organizational alignment of goals and lead annual goal setting process of local social services team.
  • Lead advocacy initiatives and work creatively to elevate clients’ voices to create systemic change. 
  • Lead education and outreach activities and represent Tahirih at local coalitions, taskforces and working groups. 
  • Contribute to foundation and grant proposal, quarterly reports, donor site visits and audits.
  • Hire, onboard, and supervise social services staff and interns. 
  • Mentor and support staff and interns to triage client emergencies, provide crisis intervention, safety planning, and education about victim’s rights to clients.
  • Lead relationship building and maintain up to date resource network to improve client access to housing/shelter, food banks, education, transportation, counseling, medical services, public benefits, Crime Victims Compensation, and other social services available locally.
  • Depending on social services team size and supervision needs, maintain a caseload of 1-5 clients, conduct comprehensive needs assessments, develop service plans, and maintain a case load.
  • Ensure staff compliance with USCRI partnership agreements and, if applicable, help enroll clients in USCRI’s Trafficking Victims’ Assistance Program (TVAP), oversee ongoing   administrative tasks and case-management related to USCRI TVAP provision 
  • Write letters of support for clients, as needed.
  • Ensure program staff maintain regular communication with clients through regular calls and in-person meetings (when safely able to return to office) to provide social services case-management. 
  • Ensure program staff maintain clients’ confidential records, input case notes, regularly update Tahirih’s case intensity matrix, and referral and resource database. 
  • Lead special events and donations drives, as needed.


  Assistance with relocation will be provided for a successful candidate who would relocate to the San Francisco Area 

Requirements

MINIMUM QUALIFICATIONS 


Education 

  • Master’s degree in social work, counseling, or related mental health field.

Experience 

  • Seven plus  years of relevant experience providing direct social services or crisis management services to survivors of trauma.
  • At least three years of experience directly supervising social services staff and interns who work with survivors of trauma.
  • At least two years of experience with program development, implementation, and evaluation
  • Experience working on or leading interdisciplinary teams, including serving clients with multiple engaged service providers such as attorneys and mental health professionals.
  • Strong interpersonal skills and record of cultural competence and cross-cultural communication skills.
  • Experience with public speaking and designing and providing trainings for a variety of audiences and stakeholders.
  • Experience with government and foundation grant reporting and deliverables.
  • Exemplary time management and prioritization skills.
  • Ability to creatively problem-solve under pressure.

PREFERRED QUALIFICATIONS 

  • Demonstrated experience building strong partnerships with local providers to ensure client access to services in the community.
  • Experience conducting systems advocacy with and on behalf of immigrant survivors of gender-based violence.
  • Experience writing grant proposals.
  • Fluent in Spanish (written and spoken); additional language a plus

Annual salary and benefits: The salary range for this role is expected to be $70,000 - $80,000 per year, with actual salary commensurate with experience. Generous benefits include employee and dependent health, vision and dental insurance (Tahirih contributes 100% of the premium for employees and 60% for dependents); a 401(k) defined contribution retirement plan; flexible work schedules; professional development including in-house training programs, staff enrichment retreats and other growth opportunities. Employees have a generous self-managed leave benefit inclusive of vacation, sick and holidays, including office closure the week between Christmas and New Year’s. 

Submissions:  Please include a cover letter demonstrating how you meet the above qualifications, a resume and a list of three professional references.

Please note: Candidates must be authorized to work in the United States for any employer

  • Tahirih works with a hybrid approach supporting both remote and in office work.  
  • Tahirih requires that all staff be up to date on their vaccinations or be tested weekly to assure that they are free of COVID-19. 

Tahirih Justice Center is committed to equal opportunity and promotes equity and transparency as core values. Tahirih practices inclusiveness in decision making through the use of consultation with employees throughout the organization. Tahirih does not discriminate against any person on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, ability, gender, marital status, veteran status, sexual orientation, genetic information, arrest record or any other characteristic protected by applicable federal, state or local laws. Applicants committed to equity from all backgrounds, experiences, abilities and identities, and in particular those from underrepresented communities are encouraged to apply.