Visitor Experience Education Assistant (PT)
New York, NY Education
Job Type
Part-time
Description

Department: Education

Schedule: Part-Time

Reports to: Senior Manager of Continuing Education

FLSA: Non-exempt


The International Center of Photography (ICP) is the world’s leading institution dedicated to photography and visual culture. Through our exhibitions, education, public programs, and community outreach, we offer an open forum for dialogue about the power of the image. Since our founding in 1974, we have presented more than 700 exhibitions and offered thousands of classes, providing instruction at every level. Our new integrated center on the Lower East Side reunites our school and museum in one space to become the cultural anchor of Essex Crossing.


Position Summary:

This highly visible position is the initial point of contact for the School, Library and ICP Administration. Act as an ICP ambassador to enhance overall audience satisfaction. This includes interacting with current and prospective students, museum visitors, artists, donors, trustees, staff members, the media, vendors, and all others. Welcome visitors, answer questions, and provide information about events, education, programs, and memberships. The position also assists with the ongoing activities of the School and Library of ICP, including class registration, answering general inquiries from the public, ICP staff, faculty, current and prospective students, preparing and disseminating correspondence and assisting with administrative aspects of Continuing Education classes 


Essential Functions and Duties:

 Visitor Experience

  • Greet School visitors – welcome and acknowledge, check IDs, ensure all employees and visitors sign in and out, announce and direct special guests.
  • Greet Special Events visitors – these include public program lectures, tours, private gatherings, etc.
  • Ensure safety of people and property by following appropriate security procedures; report unsafe or inappropriate situations, following up as needed.
  • Answer main ICP phone lines. Provide information; respond to inquiries in pleasant and informed manner. When necessary, take messages and deliver them to appropriate party.
  • Keep current on all ICP activities. 
  • Check on security and cleanliness of public areas. Report anything out of place to supervisor or appropriate department.
  • Perform daily pre-opening check. Make sure lights are on, doors are open, and computers and audio presentations are ready for visitors.
  • Assist School Facility staff with performing daily closing procedures and checks. Make sure lights are off, doors are closed space is fully vacated
  • Report equipment failures to relevant department; follow through regarding repairs.
  • Stock informational material throughout the day.
  • Keep up to date on any daily class changes, or adjustments to the building schedule    

Library Front Desk

  • Greet  visitors – welcome and acknowledge, provide information regarding the usage of the library 
  • Answer public inquiries via phone, e-mail and in-person
  • Assist with creating class packets for CE by helping to create class rosters and door signs.
  • Maintain office and supply inventory and keep public spaces organized
  • Follow-up with CE staff if a class does not show-up, account for any class absences
  • Accept library book returns and assist with restocking books into library shelves
  • Assist with any public Lectures  

Visitor Front Desk (Ludlow Street):

  • Review daily class rosters and distribute printed CE IDs for students, TAs, and faculty, wristbands, review vaccination info
  • Be familiar with the classroom calendar and provide students, guests, with classroom information as needed
  • Open and close the Ludlow Street door
  • Provide general information about the school regarding programs, classes, and events
  • Provide general information about museum hours, tickets, exhibitions, café, etc.


Miscellaneous (responsibilities may vary depending on shift)::

  • Record on the daily log any student, staff and faculty requests for classroom and studio usage/classroom calendar
  • Assist with distributing  lab hour cards for Continuing Education courses
  • Shifts will include working Saturday and Sunday
  • Welcome prospective students and provide school tours as needed
  • Assist with Open House preparations and work event
  • Additional responsibilities, as required
  • Complete closing log each night

Supervisory Responsibilities :

  • N/A
Requirements

Minimum Qualifications:


Education Requirement:

  •   A Bachelor’s degree is preferred (degree in Photography is preferred).

Minimum Experience Requirement:

  • General knowledge of photography and two years of office administration experience
  • Superior people skills
  • Strong customer service skills with a commitment to providing superior customer service
  • Excellent organizational skills, including solid follow-through
  • Strong decision-making skills
  • Excellent verbal and written communication skills
  • Strong computer skills
  • Desire to work as an active team member

Specialized Knowledge, Licenses or Certifications required:

  • N/A

Additional Competency Requirement (Specific Knowledge, Skills, and Abilities)

  • Strong people skills
  • Excellent communication skills – verbal and written
  • Excellent computer skills: word processing, database, excel etc.
  • Solid administrative and clerical skills
  • Excellent organizational skills, including solid follow-through
  • Knowledge of photography preferred
  • Desire to work as an active team member
  • Commitment to providing superior customer service
  • Knowledge of foreign languages helpful
  • Cash handling processes and procedures a plus
  • Near Vision - The ability to see details at close range (within a few feet of the observer) 

Working Conditions:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to communicate and exchange information.
  • While performing the duties of this job the employee is require to spend prolonged periods of time utilizing computer.
  • While performing the duties of this job, the employee is regularly required to operate, activate, and use office equipment.
  • The employee must occasionally move throughout ICP’s spaces to document events. 
  • The employee may occasionally need to move up to 25 pounds

Special Environmental Factors: (Nature of the work environment)

  • FULL COVID-19 Vaccination Required
Salary Description
$17 hourly