Status: Non-exempt

Pay rate: $20 - $23 per hour, depending on experience

Hours: Full-time at 35 hours per week; five days a week, 7 hours per day. 8 a.m. - 4 p.m. 

Service Coordinators work directly with families to provide support services and address barriers to help strengthen families. Service Coordinators case manage families at an FRC and advocate on behalf of clients by providing services and linking them to needed resources. Service Coordinators provide leadership at an FRC and assist with day-to-day operations of the FRC. Service Coordinators work closely with partner agencies and schools to develop and enhance a comprehensive support system for families.

RESPONSIBILITIES:

• Provide direct family strengthening services to clients/families, including advocacy, service navigation and case management
• Conduct comprehensive assessments, develop service plans, and link families to needed resources
• Provide leadership to one or more Family Resource Centers (FRCs) and assist to oversee the day-to-day management of the center(s), including facilitating team meetings
• Work closely with the Community Referral Specialist to ensure high-level communication among FRC staff and coordination of services.
• Establish and maintain relationships with partners, community agencies and schools to develop knowledge about services and available resources
• Develop and maintain effective working relationships with other FRC staff members, school staff, representatives of community agencies, and the public.
• Ensure a high level of customer service, including assisting walk-in clients and the public
• Perform oral and written translations as needed
• Document services, gather statistical information and assist with completing written reports
• Conduct outreach and presentations of FRC services to the schools and community organizations
• Communicate effectively and respectfully with people from different racial, ethnic and cultural groups, backgrounds, and lifestyles; demonstrates a knowledge of and sensitivity
• Coordinate and or facilitate groups, classes, and events at FRCs and school sites
• Other duties as necessary

• BA/BS in Social Work, Psychology, or related field, preferred
• Experience in social services, case management and family strengthening casework. 
• Excellent verbal and written communication skills
• Knowledge of resources in South Bay
• Experience/knowledge working in or with school systems and staff
• Experience working cooperatively and effectively with other agency staff members, community organizations, partners, volunteers, and the public, including people from different racial, ethnic and cultural groups, backgrounds, and lifestyles.
• Ability to maintain accurate records, research and compile data and prepare detailed reports
• Computer literacy, including proficiency in Microsoft Office Software
• Ability to use various video conferencing platforms
• Candidate is required to have reliable transportation; therefore the candidate must successfully complete a motor vehicle history check. Candidate must also possess and maintain a current valid California driver’s license and valid auto insurance policy.

PHYSICAL DEMANDS:

• Mentally and emotionally: Ability to work under deadlines, various projects and dealing with clients in crisis and difficult situations.
• Stand: Remaining on one’s feet in an upright position. 
• Walking: Moving about on foot. 
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs. 
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder 
• Pushing: Exerting force upon an object so that the object moves away from the force. 
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) 
• Climbing: Ascending or descending stairs, using feet and legs or hands and arms. Body agility is emphasized. 
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching. 
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles. 
• Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand.
• Finger Movement: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling. 
• Talking: Expressing or exchanging ideas by means of the spoken word. Talking is important for those activities in which workers must impart oral information to clients or to the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. 

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time unless restricted by a negotiated contract.

Equal Employment Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, parental status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Program – Auxiliary aids and services are available upon request to individuals with disabilities.

At-Will Employment Status

Please note that all employment with SBCS is at-will, which means your employment may be terminated at any time by you or SBCS, without cause or advance notice. The terms and conditions of any employment may also be modified.