Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including people with disabilities and military spouses. There is a work at home revolution happening and we need your help. The COVID-19 virus has disrupted traditional contact centers worldwide. Clients are turning to Direct Interactions for help. While our primary work is handling inbound calls, there will be opportunities to handle outbound calls, chats, emails and much more.
About the Position
We transform customer service into customer care by providing a flexible work-at-home culture that attracts people with a passion for caring. If you are selected for this role, you would be accepting incoming calls from those that may be in distress from being affected by a natural disaster such as a hurricane, a flood, a tornado and so on. Most callers are in need of some type of immediate assistance so it would be your role to accept the call and exercise your listening skills, show empathy and compassion no matter what the situation may be and get them the help they are requesting and/or need.
MUST BE BILINGUAL SPEAKING FLUENTLY IN ENGLISH AND SPANISH
Must be able to pass a criminal background check
Ability to communicate professionally
Proper articulation, attention to detail and assertiveness required
Excellent verbal communication skills including grammar and voice quality, tone and pitch
Ability to remain poised under pressure
Documentation, data entry, organization and problem-solving skills are imperative
Ability to handle detailed work with a high degree of accuracy and speed
Legally able to work in the United States
Excellent written communication skills a must
Training (please convert all times to reflect in your time zone)
*All dates and times are tentative and are subject to change*
Orientation-Tuesday April 26, 2022 at 11am EST (a 30 minute session) followed by self pace training
Self-paced training- Must be completed by Thursday April 28, 2022 to be invited to the live training session
Live training- Thursday April 28, 2022 at 12:30pm EST (a 1.5 hour session)
$14.50 per hour (bilingual agent)
This is an employee position
Biweekly pay via direct deposit
Pick your own hours for a minimum of 20 to 40 hours per week scheduled in 1-hour increments
The call center is open 24/7 (any overnight hours are covered and only available occasionally)
Must work at least one weekend day weekly
Health/Medical & Dental insurance is available after 60 days worked
Paid time off (PTO)
*Insurance will only be available to those that work over 30 hours weekly
Laptop or Desktop Computer running Windows 10 or higher. WE DO NOT SUPPORT MACs, Chromebooks or Tablet/iPads
DSL or Cable internet (Wireless and Satellite are not compatible with our software)
Current antivirus and antispyware
Installed operational firewall
High-speed internet connected to a US based ISP and a computer running Microsoft Windows 10 or higher operating system (no Windows 7 or 8.1)
USB headset with microphone with mute button (NO WIRELEES)
Google Chrome or Internet Explorer browser
*If you are selected, your offer is contingent upon successfully completing and passing a background check.
Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client’s software.
*There are NEVER any fees associated with applying or working for Direct Interactions.
WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME