Gareda Home Care Services is looking for self-motivated individuals to join our team of Staffing Coordinators. This position requires the ability to multi-task, handle a moderate call volume with excellent customer service and the ability to work well in a team based environment.

Duties:

• Within ninety (90) days of employment, complete Department of Aging sponsored CCP training

• Within each calendar year, complete twenty-four (24) hours of documented in-service trainings on aging related subjects, including documented participation in in-house training and/or local, State, regional or national conferences.   

• Consistently organize HCA and participant issues, i.e., time off requests, questions, changes in schedule and/or availability, concerns

• Utilize our web-based care management system to monitor HCA for on-time arrival, manage clock-in/clock-out system, daily maintenance, monitor task logs and update participant and HCA records

• Effectively and accurately communicate with HCA, participants, care coordinators and other office staff (Provide input to Care Coordinator on plan of care adjustments needed for participant as a result of conference with HCA or Field Supervisor in-home visits)

• Document HCA & participant contacts and activities related to participant in agency management system notes 

• Provide input to the Care Coordinator on the services that are needed for each participant as a result of a conference or home visit by Field Supervisor

• Perform quality assurance calls as required 

• Complete incident reporting as necessary

• Adhere to policies & procedures and apply appropriate disciplinary action 

• Coach, counsel, mentor and evaluate the performance of the HCA

• Act as liaison between the HCA, CCUs, MCOs, DHS and any other related agency

• Work closely with Field Supervisor and Payroll Department to verify the HCA’s hours worked, tasks performed and the resolution of problems arising thereof.   

• Manage the resource pool of HCAs participating in the availability or on-call system.  Utilize the system to minimize unfilled assignments due to cancellations or requested time off

• Other duties as assigned by Management

Essential Qualifications/Skills: 

• Knowledge and skill equivalent to the completion of four (4) years of High School or a General Education Diploma (GED) plus 2 years of customers service/relations experience

• Bi-Lingual English/Spanish a plus

• Excellent customer service skills including verbal and written communication and problem resolution

• Ability to work independently and as a member of a team

• Work in a fast-paced environment and work well under pressure

• Excellent communication skills; polite, personable and diplomatic

• Excellent problem-solver with a positive attitude and collaborative approach

• Ability to multi-task and display effective and efficient organizational skills

• Proficiency working with Microsoft Office (specifically Microsoft Word, Outlook and Excel)

• Solid organization skills and the ability to work independently to meet deadlines