Account Manager
Job Type
Full-time
Description

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment but also creates a real-world impact, the Block Imaging team is worth your consideration.


We are a Michigan-based company that buys, sells, and refurbishes medical imaging systems worldwide. We also stand by these products with replacement parts and field service and fill interim needs with mobile imaging systems. Right now, we are accepting applications for the role of Account Manager, Internally titled: T&M Service Coordinator, out of our Holt, MI facility on a full-time basis.


Why Block Imaging?

More than a job

Because Block Imaging supports physicians with diagnostic and imaging equipment, the quality of our products and services have a direct effect on improving, or even saving, the lives of patients.


Work/life balance

Leadership at Block Imaging places a high value on creating work/life balance for our team members. A healthy balance is a win for your home life and the work you do!


Training

We know great candidates come our way from many backgrounds. If you’ve never worked in the medical industry before, Block Imaging encourages professional development! We’re open to building on your related experience with training.


Values

We strive to be an environment built from our core values: Integrity- saying what we mean and doing what we say. Growth- constantly getting better, taking risks, and moving forward. Honor- recognizing everyone’s inherent worth and treating them with respect. Together- desiring to help one another as a complete team.


General Job Description:

Responsible for supporting the service function of Block Imaging Parts and Service. Receive incoming service calls and coordinate repairs for our client’s service plans.


Objectives:

  • To support customers in uptime of their equipment
  • To establish and maintain relationships with customers
  • To assure the accuracy of all the documentation

Essential Functions:

  

  • Receive and manage incoming service calls from clients.
  • Schedule engineers to repair equipment.
  • Negotiate repair costs with service engineers.
  • Setup serial numbers and site IDs as needed.
  • Monitor equipment under the program to confirm functionality.
  • Schedule Preventative Maintenance visits accordingly.
  • Work with vendors on ensuring good working relationships.
  • Develop creative solutions to resolve problems.
  • Denying service when appropriate and offering other solutions when appropriate.
  • Track service records and invoices from service engineers.
  • Develop relationships with Independent Service Engineers.
  • Initiate follow-up calls to ensure customer satisfaction.
  • Pursue established goals for program profitability.
  • Working respectfully, cooperatively, and professionally with others in the best interest of the company.
  • Ordering and negotiating price for service parts.
  • Provide estimates for time and materials service projects. 
  • Quote replacement service part options as needed. 
  • Invoice service projects upon completion. 
  • Track and generate new Time and Materials opportunities. 
  • Handling any other duties as assigned.


Day in the Life: Here is a video you can hear directly from our team members sharing a little more about their experience at Block Imaging.

Requirements

Education: Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.

Experience: Preferably 1-3 years experience in customer service, Project Management, and/or Account Management


Skills Requirements:

  • Sales Skills: Ability to persuasively sell products, services, and ideas
  • Personal Skills: Ability to be assertive and make decisions
  • Computer Skills: Proficient in Excel, Word, Outlook, keyboarding, and the internet. SAP experience is preferred.
  • Organizational: Ability to organize and file both paper and electronic documents 
  • Communication Skills: interpersonal, negotiation, telephone, writing, and listening
  • Analytical skills with the ability to evaluate need, identify options and negotiate price 
  • Ability to work independently and make business-related decisions
  • Problem Solving
  • Maintaining confidentiality
  • Ability to maintain quality work under pressure situations and/or deadlines 


Benefits and Perks:
We live out our mission, People Matter, through the care and benefits we provide our team.

  • Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
  • Paid Time Off: Full-time team members start at 16 days of PTO and receive two “people matter” days for volunteering in your community.
  • Profit-Sharing: Quarterly bonuses to team members based on meeting company profitability goals.
  • Investment Plan/Budgeting: 401(k) investment planning with a variety of options for deferrals and an annual company contribution, along with financial planning tools and training.
  • Tuition Assistance: Split the cost of approved tuition expenses up to 50% up to $1,000 starting at 90 days and increasing to $2,500 after two years.
  • Paid Parental Leave: Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave.
  • Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual

Block Imaging is an Equal Opportunity Employer