Job Title: Adoption Counselor
Reports To: Adoption Manager, Adoption Supervisor, Animal Services Practice Manager
FLSA Status: Non-Exempt
Salary: Hiring Salary: DOE Salary Range begins at $11.75/hour
It is the responsibility of the Adoption Counselor, under the direction of the Adoption Manager/Supervisor; to assist the public with specific adoption service needs, answer questions and concerns and provide needed information when called upon. Individuals in this classification represent Sacramento SPCA policies and procedures to the public and are expected to maintain a positive and receptive environment for those individuals visiting or calling the Sacramento SPCA.
Essential Job Functions
- Greet and assist customers entering the Adoptions lobby.
- Listen to customers and provide effective responses and remedies to their questions and needs.
- Counsel potential adopters in selecting a pet that fits their lifestyle, discuss the responsibilities of pet ownership, show animals to prospective adopters during shelter open hours, give information about specific animals and explain the adoption process to shelter visitors.
- Responsible for knowing which animals are available for adoption and knowing the temperaments and personalities of these pets.
- Communicates principles that convey and impart an understanding of the policies and procedures of the SSPCA to the public.
- Type and enter data at a rate of 35 words per minute with minimal errors.
- Must be punctual and maintain regular, predictable attendance.
- Answers public telephone calls in a professional manner, routes inquiries to the proper person/department and initiates written messages for follow up.
- Treats all animals humanely, with compassion and concern, both on and off the job and transmits these values to others.
- Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the employer’s safety policies and rules and must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
Additional Duties and Responsibilities
- Assists with tours, lectures, public education programs, fundraising activities and special events as needed.
Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.
Knowledge, Skills, and Abilities:
- Basic animal care knowledge. Preferred: Knowledge of domestic animals including breeds, behavior, appropriate care and housing, common health problems, disease symptoms and handling techniques.
- Ability to get along and work effectively with the public, management, fellow employees, volunteers, and other agencies and groups.
- Ability to read and comprehend instructions, short correspondence and memos.
- Ability to write reports and correspondence.
- Valid California Drivers license with a clear driving record for at least one year prior to application.
- Basic computer skills using standard office programs such as Word or similar programs.
Education and Experience:
- High school graduate or GED equivalent with 6 months related animal care experience and/or training.
- One year experience in providing excellent customer service.
- Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification.
- Must stand, walk, bend and stoop frequently to perform duties. Have the ability to perform prolonged strenuous physical activity, including lifting and carrying objects weighing up to 50 pounds alone or up to 100 pounds with the help of fellow employees for short distances.
- May be exposed to hostile or abusive members of the public. Must be able to deal with an often times emotion-charged public and carry a fast paced and changing work load which at times can be stressful.
- Occasional exposure to harsh weather conditions: heat, rain, wind, and cold
- By nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and to infectious diseases.
- Must be available and willing to work weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs.