Position: Customer Support Specialist – Product Support - Bi-Lingual
Location: Reno, NV.
Reports To: Customer Service Manager
Sign-On Bonus $1000.00, $500.00 after 3months of employment and $500.00 after 6 months of employment.
- Handling customer questions on use and installation of our products using company supplied literature and training.
- Processing of customer calls and e-mail inquiries with regards to pricing, availability, order status and other related matters.
- Provide sales and marketing support to our distributors, architects, contractors, and other interested parties.
- Process customer sample requests.
- Set up and maintain sound and current records and files in Customer Relationship Management software and other electronic databases.
- Cultivate a professional relationship with the sales and marketing personnel of our distributors, dealers, and other trade professionals.
- Complete special projects as directed by management.
- Represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner in all matters.
- High School diploma / college preferred
- Excellent verbal and written communication skills
- Knowledge of MS Windows and MS Office
- Two (2) years customer service experience
- Ability to work in a team environment and take initiative
- Well organized and detail oriented
- Bi-Lingual required - English/Spanish