Prescription Department Specialist
Pasco, WA Prescription
Job Type

Location: Pasco, WA

Compensation: $17.00 per hour

Schedule: Full-time, 40 hours per week (Variable shifts possible)

Remote: *After 2 months of in-office training, you have the option to work remotely.

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 70 clinics across 10 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Prescription Department Specialist to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion. Below are some specifics on what Ideal Option offers and the role.


At Ideal Option, we offer our employees a competitive and comprehensive benefits program to recognize how important you are to the company. Current benefits include:

•Medical, vision, and dental

•Short-term and long-term disability options

•A 401K retirement program

•Paid time off and paid holidays

The Role:

As a Prescription Department Specialist, you play a key role in proactively monitoring progress of locked and co-signed charts throughout the day; and call-in or E-fax confirmed prescriptions to pharmacies. Each member of the prescription team will ensure prescriptions are accurate and received in a timely manner. Additional responsibilities include:

•Monitor patient chart activity in eCW for locking and co-signing charts by provider. Per Physician directive in patient chart: Call-in prescriptions to local pharmacies for patients and document in patient chart.

•Utilized and comprehends eClinicalWorks. Such as: telephone encounters, chart notes, and provider directives.

•Monitors and tracks established patient prescription authorizations.

•Ensures payment of prescriptions by verifying insurance coverage and prescription formularies.

•Submits prior authorizations to insurance companies via phone, fax and electronic systems. Answers incoming calls and addresses patients concerns and/or questions regarding their authorization process. Maintains accurate documentation of authorizations.

•Works directly with insurance companies, pharmacies and providers.

•Represents Ideal Option professionally and with a positive attitude.

•Complies with national PHI laws including HIPAA and 42 CFR Part 2.

•Maintains continual sustained attendance

Our ideal candidate is:

Professional with strong interpersonal skills and effective communication skills, verbal and written. You are proficient in Excel, are a great multitasker, and a quick learner. You thrive in fast-paced environment and have a general understanding of chemical dependency and its effects on individuals, families.


Minimum Requirements to be considered:

•High School Diploma or GED.

•Experience with personal computers (word processing and/or electronic spreadsheets)

•Preferably one year or more of experience in office work.

Salary Description