CUSTOMER SERVICE REP HIGH TECH
Fully Remote King of Prussia, PA Patient Admissions
Job Type
Full-time
Description

The PromptCare Companies, Inc., a regional leader in high tech respiratory, oxygen and enteral nutrition services in the home, is searching for a Customer Service Representative (CSR) for our inbound and outbound Customer Service Center. We are looking for a customer service professional who can service the needs of our referral sources and patients in a professional and friendly manner. The winning candidate will have a passion for providing exceptional service, and the ability to do so efficiently in a fast-paced environment. The successful candidate must have a strong work ethic and be a self-motivated, energetic, proactive, organized individual who can learn quickly and make an immediate impact.


Reports to: Customer Service Supervisor

Job Location: PA / NJ / NY / MA / OH / KY / DE / MD / Remote


Summary of Key Job Function:

The CSR processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including: inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients.

Requirements


• Work experience in a Respiratory Home Durable Medical Equipment company is strongly preferred

• High School Diploma or equivalent

• Must have excellent verbal and written communication skills

• Must have excellent organizational, time management and multi-tasking skills

• Must be detail-oriented with proven problem-solving skills

• Must have the skills and willingness to become proficient on our order processing enterprise software system. Training will be provided.

• Must have good PC skills, especially the MS Office suite

• Must have a strong work ethic and desire to serve our referral sources and patients

 

Essential Job Functions:

• Process Durable Medical Equipment (DME) patient admissions and re-supply orders for a

ventilator dependent patient population

• Develop working knowledge of Brightree, MedForce, Microsoft Office, McKesson, Tele-

Data Solutions applications

• Deliver exceptional service and customer satisfaction

• Provide our clients with timely and accurate information, and take appropriate corrective

actions regarding our services to ensure the customer’s complete satisfaction

• Process telephone calls and triage problems in accordance with company standards and

other verbal and written training policies

• Follow proper procedures for accurate and timely documentation of referral source or

patient concerns, and most importantly, take appropriate corrective actions

• Maintain strong knowledge of PromptCare’s policies and procedures and stay in

compliance at all times

• Maintain compliance to all applicable laws and regulations at all times

• Project a positive attitude, and participate in PromptCare’s employee activities


Other Duties as Assigned

• Perform other duties as assigned

• Attend team meetings and teleconferences as needed

• Ability to lift a minimum weight of 25 pounds, and able to perform repetitive standing,

sitting, stooping, walking, stretching, reaching, typing and use full range of body motions

• Understand and follow PromptCare’s employee policies and procedures


Benefits & Perks

• Competitive Salary

• Comprehensive Health and Prescription Drug Plan

• Dental Care Plan

• Vision Care Plan

• 401(k) plan (discretionary)

• Company-provided standard life insurance with optional employee-paid buy-up options

• Accidental Death and Dismemberment Insurance

• Vacation, Sick and Personal days, and paid holidays

• Company-paid long-term disability, and optional employee-paid supplemental benefits

• Referral bonuses

• Plum Benefits Discount Ticket Program

• Lunch & Learn Programs

• Employee Recognition Program