Provider Specialist


Basic Function:  Under general supervision, the Provider Specialist acts as the liaison for child care providers, provides excellent internal and external customer service, maintains provider files in accordance with the California Department of Education, Early Education and Support Division rules and regulations, and CDA policies and procedures.

Minimum Qualifications:  Associate’s Degree in Early Childhood Education, Human Services or related field preferred. One year related experience and/or training, or equivalent combination of education and experience. Experience working in a child care field as a licensed day care provider or teacher preferred. 

Must possess excellent interpersonal skills; ability to build strong and positive relationships/partnerships, establish rapport and credibility at all levels; maintain confidentiality and sensitive information private. Strong administrative skills; must be able to prioritize, pay attention to detail, and calculate mathematical equations and formulas accurately; ability to maintain composure under pressure and meet strict deadlines; strong verbal and written communication skills.

Must be proficient in Microsoft Office, to include Word, Excel, Power Point and Outlook; experience with human services organizations and bilingual preferred. 

Essential Duties and Responsibilities: 

1. Provide comprehensive training to enrolling and existing child care providers, thoroughly explain participation requirements and reimbursement services to providers; orient them on CDA’s policies and procedures.

2. Conduct orientation and training presentations on participation requirements and promoting quality child care.

3. Work closely with the case management and fiscal services units, research a variety of provider status’ and payment inquires; request adjustments and follow up as needed.

4. Maintain provider files by requesting updated documentation and tracking necessary information for continual compliance; process changes.

5. Responsible for managing a Provider caseload. Caseload may vary based on the needs of the office. 

6. Conduct audits for quality control.

Additional Duties and Responsibilities: 

1. Maintain confidentiality and follow privacy laws, rules and regulations, and procedures in regards to record keeping, using appropriate judgement in answering questions, releasing information considering the consequences of disclosure.

2. Handle crisis situations calmly and work with individuals of varying educational, social-economic backgrounds.

3. Represent program and Agency at professional organizations and community events or meetings as needed.

4. Participate in on and off site learning opportunities such as workshops, conferences, staff meetings and trainings. 

5. Assist in the training and mentoring of other staff members as needed. 

Work Schedule: Full-time, 40 hours per week; Monday – Friday, 8:30 AM to 5:00 PM

 Hybrid schedule opportunity available - 2 days in office, 3 days remote (after training period has been completed). 

Salary: $18.20 per hour; Non-Exempt

Benefits: Comprehensive Benefits: Choice between 3 low deductible medical plans and 2 dental plans. Vision, flexible spending account for health care and dependent care, and legal service plans available. Paid holidays, sick pay and vacation time. (Up to 5 days’ vacation after first year, up to 10 days after second year, additional 4 holiday bonus days after 3 years, and up to 15 days after 10 years of employment.) Long-term disability, group and voluntary life insurance plans. Annual employer contribution plan and employee 401(k) contribution plan.