Intensive Care Coordinator
Framingham/Springfield, MA Walden Community Services


Full time- Exempt/Salary

  • $1,500 Sign-on Bonus
  • Housing Resources Available
  • Tuition Reimbursement
  • Benefits include: Health; Dental; Vision; Life and Disability Insurance; Employer-Matching 403B; Sick/Personal/Vacation Time; Flexible Spending and Dependent Care

ASL Proficiency Required

TLC Diversity Statement:

The Learning Center for the Deaf is on a journey to create an inclusive and welcoming space for people of all backgrounds. Together, we continue to build an inclusive culture that encourages, supports, and celebrates our TLC community members' diverse narratives. We embrace and value multiple approaches, experiences, and perspectives. TLC believes that diversity fosters innovation. We are committed to cultivating a place where everyone can feel they belong.

About Walden Community Services:

WCS offers intensive care coordination, wraparound family support and in-home therapy and stabilization for deaf and hard of hearing children, adults, and their families across Massachusetts.

About TLC:

The Learning Center for the Deaf is a nationally-recognized leader of services for deaf and hard of hearing children, adults and families. To learn more, click here.

For our Mission, click here.


The ICC, using the principals and guidelines set forth by the Children’s Behavioral Health Initiative, provides coordination of care to children with an emotional or behavioral health need on Mass Health and to their families. The ICC will also provide Care Coordination to families working with the Department of Children and Families to provide Family Support and Stabilization Services. The children and families that work with the Walden Community Services Program must have a deaf member.

ICC Functions and Responsibilities:

  • Works with youth and family to determine medical necessity eligibility by completing required assessment tools.
  • Works with the family to identify professional and natural supports.
  • Develops Care Plan Team with the family and the youth.
  • Works from a strength based and family centered perspective.
  • Works as a liaison with collateral agencies, schools, doctors etc.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


  • A Master’s Degree in Social Work, Counseling or other clinical related field. A BA in a human service field plus five years experience will be considered
  • Ability to be licensed at the Independent Practice Level in your discipline (LMHC, LICSW, etc.) preferred
  • A minimum of conversational fluency in American Sign Language required, with native, or near-native ASL fluency preferred
  • Bicultural competency and effective interpersonal and communication skills will be necessary to work collaboratively with the team
  • Time flexibility with some availability during evening hours required
  • Routine travel and in-home visits required
  • Strong Microsoft Office skills and proficient with Mac/Apple computers  

This position open until filled.