Referral Specialist
Framingham, MA Walden Community Services
Description

Full time: Exempt/Salary 


  • $1,500 Sign-on Bonus
  • $1,500 referral bonus 
  • Housing Resources Available
  • Tuition Reimbursement 
  • Benefits include: Health; Dental; Vision; Life and Disability Insurance; Employer-Matching 403B; Sick/Personal/Vacation Time; Flexible Spending and Dependent Care 


ASL Proficiency required


Diversity Statement:

The Learning Center for the Deaf is on a journey to create an inclusive and welcoming space for people of all backgrounds. Together, we continue to build an inclusive culture that encourages, supports, and celebrates our TLC community members' diverse narratives. We embrace and value multiple approaches, experiences, and perspectives. TLC believes that diversity fosters innovation. We are committed to cultivating a place where everyone can feel they belong.


About TLC:
The Learning Center for the Deaf is a nationally-recognized leader of services for deaf and hard of hearing children, adults and families. To learn more, click here.

For our Mission, click here.


About Walden Community Services:

WCS offers intensive care coordination, wraparound family support and in-home therapy and stabilization for deaf and hard of hearing children, adults, and their families across Massachusetts.


POSITION SUMMARY:

Seeking a full-time individual to manage referrals and intakes for Walden Community Services, Walden School, and clinical programs at The Learning Center for the Deaf. Is responsible for collecting and completing social history for any new incoming students at Marie Philip School. 


FUNCTIONS AND RESPONSIBILITIES:

  • Oversee and maintain the referrals for our Walden Community Services and Walden School programs and represent the programs as our "front door" or initial contact for referral sources and families of the clients referred.
  • Make initial contact with the families of the clients to describe the program and gather additional details about the child's/youth's strengths and needs.
  • Be committed to customer service and client contact.
  • Must be comfortable working with electronic health records and spreadsheets/databases.
  • Maintain referral and waitlist tracking
  • Reporting on monthly numbers
  • Maintain clinical records and is able to explain needs/strengths to clinicians and school staff
Requirements
  • Master’s degree in Social Work, Mental Health, Human Services, Psychology or related field
  • Fluent in American Sign Language and written English
  • Excellent organizational skills
  • Outstanding customer service skills and attention to detail
  • Ability to adhere to deadlines and work independently
  • Quick learner, adaptable, committed to acting in the best interest of youth and families
  • Strong clinical assessment skills