Account Manager
Fully Remote Remote Worker - N/A
Job Type
Full-time
Description

About Newsletter Pro


If you enjoy a fast-paced remote work environment where every day presents a new challenge, we’d love to hear from you. We are always looking for talented individuals who love collaborating with their teammates to deliver a WOW! experience to our clients.


We pride ourselves on working hard and taking fun seriously. Our home office is located in Boise, Idaho, with most of our employees working remotely from 14 states across the US. We’ve been featured on the INC. 500 list of the fastest-growing companies in America, and named a Best Place to Work in Idaho in 2016, ‘17, and ‘18. Our diverse team handles every step of the newsletter process, from writing and editing to design and production. 


Newsletter Pro is a company focused on helping small businesses grow through building real relationships with their clients. We create custom print newsletters as well as other digital and physical products that emphasize connection, personality, and brand engagement. Everything we do is focused on reflecting the values and voice of the incredible entrepreneurs we work with. Our clients are located all over the country (and beyond) and work in a wide variety of industries.


Benefits

  • Competitive compensation
  • Medical, dental, vision options for employees and dependents
  • Short-term disability-We pay 100% for employee
  • Life Insurance- We pay 100% for employee 
  • Voluntary Life Insurance Options
  • PTO- 10 accrued days per year 
  • Six paid holidays per year 

This is a full-time remote position 

NEWSLETTER PRO IS AN EQUAL OPPORTUNITY EMPLOYER 

Requirements

Account Manager


The Account Manager is a driving force within Newsletter Pro. They are responsible for the sales, education, and customer experience. The Account Manager is responsible for handling the inbound sales volume for all tiers of customers; properly qualify, and manage each call to close orders, up-sell, and cross-sell products. This role should have a clear understanding of the entire Newsletter Pro sales process, the ability to identify customer ranking and potential as well as the rules of engagement for handling the sale. This role is also a key player in opportunity management within our CRM system, as well as the proper flow of each transaction/inquiry. 


The Account Manager is responsible for ensuring that customer needs are translated properly and understood by all internal departments that interact with the client throughout their lifecycle. They also assist with data processing, handling issues, and ensuring that customers get the best possible experience from lead to long-term clients. The Account Manager acts as a link between Newsletter Pro and our clients and is responsible for assessing a client’s needs and finding ways to meet them in order to maintain good relationships. This position will offer world-class service with clarity, energy, and immediacy for every customer interaction.

  • Superior problem-solving skills to help resolve customer complaints or needs
  • Excellent verbal and written communication skills to communicate product ideas to clients
  • Up-to-date understanding of the industry's consumer behavior
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Exceptional analytical skills for analyzing client data
  • Time management and multitasking skills in order to handle multiple tasks and clients at once
  • Advanced motivational and negotiation skills
  • Strong organizational skills and attention to detail
  • Demonstrate strong sales awareness and leadership to identify potential customer growth opportunities
  • Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
  • Upsell and cross-sell all product offerings available in the specific market
  • Handle daily calls effectively while adhering to assigned schedules
  • Manage inbound emails and clients effectively
  • Hold professionally engaging conversations over the phone and via email
  • Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion. Act as liaison between customers, sales, project managers, writers, editors, and client success to resolve general inquiries & issues for all customers
  • Heavy emphasis on inbound calls with a target of "0" missed
  • Be aware of competitor activities in the region and assess opportunities for business development
  • Work to revenue targets and KPI's as set by Supervisor
  • Establish a quality relationship with all other Sales positions and leaders as needed
  • Develop sales strategies to capitalize on inbound call wins and volume growth
  • Keep up to date with industry news to identify opportunities for new business
  • Maintain a comprehensive knowledge of all Newsletter Pro products and services
  • Document sales activities and leverage business intelligence through our CRM system; Know the key steps of projects and project management
  • Ability to navigate our CRM Infusionsoft effectively and efficiently
  • Adding: Projects, Contacts, Accounts, other applicable data entry
  • Champion, demonstrate, and uphold our values
  • Perform other duties as required by management
  • Demonstrate a desire to succeed and win with a positive and professional attitude