Enrollment CRM Administrator
Fully Remote Remote Worker - N/A
Description

THE COMPANY


Archer Education partners with colleges and universities across the US to help them reach further, recruit smarter, and grow faster through targeted digital enrollment marketing solutions. If you’re looking for a meaningful career, where you’ll have the freedom, flexibility, and support to thrive – all while having fun and working with some pretty awesome people, then Archer Education might be right for you. Archer offers a competitive salary, excellent benefits, referral bonuses, tuition reimbursement, and a fun, casual work environment. 


Since 2007, Archer has developed a reputation as innovative, dependable, and always willing to go above and beyond for our partners. As we grow, it is more important than ever that we focus on these areas, and doing so requires amazing people who also are innovative, dependable, and willing to go above and beyond. We are a culture that values experience and knowledge, and we need someone who can make an immediate impact and help us continue delivering a high-quality experience that exceeds expectations.


THE ROLE


The Enrollment CRM Administrator position is a hybrid role with two core responsibilities: support Archer’s Enrollment teams as a CRM Administrator and help maintain enrollment data and process needs. A successful person in this role will be able to translate stakeholder needs into action within our CRM system (Verity CRM) and act as a leader and expert in our enrollment management reporting. This entails a range of oversight of work, including CRM set up, maintenance and troubleshooting. Other duties include partnering with multiple stakeholders to identify process improvement, and new application implementation, as well as providing reporting and analysis to Archer leadership.


This role will report to the VP of Enrollment Services and will be tasked with managing day-to-day CRM workflows and Enrollment team reporting, as well as serve as our main point of contact for Verity CRM. 


This is a full-time remote role, but we do have offices in Kansas City and San Diego for those that prefer an office environment. We also have growing teams of employees in Los Angeles and Denver.  


THE RESPONSIBILITIES

  • Work with VP of Enrollment Services, Director of Admissions, and Associate Director of Marketing Automation to determine overall project, CRM, and quality assurance standards and goals
  • Responsible for new partner set ups, enhancing CRM workflows, clean ups, and systems maintenance
  • Set up and assign new user permissions within CRM
  • Identify and implement business process improvements and related business enhancements to improve functional use
  • Investigate CRM-related issues, and partner with appropriate departments to resolve
  • Work with Archer’s Product team and CRM partner to maintain smooth operation and performance of the platform
  • Maintain library of supporting user documentation, quick reference guides, and training presentations
  • Ensure lead management and data accuracy processes are working as expected within the CRM on a daily basis
  • Assist in the development and maintenance of Enrollment team tools to enhance visibility into the student management process
  • Analyze data and work with stakeholders to improve its accuracy as necessary from various electronic systems to develop robust daily and weekly reporting across the admissions and enrollment lifecycle per partner 
  • Provide operations reports with corresponding analysis as required 
  • Respond to reporting requests from Enrollment leadership as well as other departments 


THE REQUIREMENTS 

  • Bachelor’s degree
  • 1+ years of experience
  • Thorough knowledge of CRM tools and functionality
  • Thorough knowledge of spreadsheets (Google Sheets and/or Microsoft Excel) and working with complex data: VLOOKUPs and pivot table experience a plus
  • Ability to train users on CRM, including basic usage and troubleshooting
  • Demonstrated ability to collaborate with multiple stakeholders, including 3rd party vendors 
  • Must be able to learn and adapt to various technology systems


THE BENEFITS


At Archer, we believe empowered employees have the most fun and do their best work, so we strive to offer a competitive benefits package to allow just that. Our comprehensive benefits package includes medical, dental, and vision plans, as well as paid time off and sick days. Here are just a few more of the benefits you’ll receive as an Archer team member.

  • Invest in your future: 401k plans and a full contribution match up to 4%.
  • Prioritize your family: Up to 12 weeks of parental leave with 6 weeks paid, following the birth, adoption, or foster care placement of a child.
  • Never stop learning: Receive up to $5,250 per year in tuition reimbursement for continuing education.
  • Balance work and life: We offer a flexible working environment and schedule that empowers you to do your best work. Our teams work across all time zones in the US. 


OUR COMMITMENT TO DEI


Archer recognizes and values the contribution of people with differences in capabilities, experience and perspectives. Diversity encompasses gender, age, experience, education, ethnicity, religious and cultural backgrounds as well as other dimensions such as lifestyle and family responsibilities. 

At Archer, we are committed to:  

  • A workplace which is free from discrimination, harassment, and bullying 
  • Treating employees, vendors and clients fairly and with mutual respect 
  • A workplace culture that is inclusive and embraces individual differences 
  • Equal employment opportunities based on ability, performance and potential 

Archer Education is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


Archer Education makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Visit archeredu.com to learn more.