ABOUT CCSI: CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state government, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are in Rochester, and we work with customers and communities across New York State. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high quality services.
CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. We are committed to maintaining a diverse workforce, an inclusive environment, and efforts aimed toward dismantling structural racism. Our people make CCSI what it is and in turn, we strive to create a work environment that supports both personal and professional growth. We work hard and appreciate the importance of wellness through work/life integration.
ABOUT THE POSITION: The Dual Recovery Coordinator is a full-time (35 hours per week) position with Wyoming, Genesee, and Orleans County Mental Health Departments and designated agencies/organizations to identify existing barriers to service accessibility and implement localized systemic means to improve the quality of services for all persons needing dual recovery services.
SPECIFIC RESPONSIBILITIES INCLUDE:
• Maintain up-to-date knowledge about key principles and best practices of integrated mental health/chemical dependency co-occurring disorders from SAMHSA, New York State OMH and OASAS and other sources.
• Coordinate/provide educational opportunities to individuals, families, agency staff, medical, educational and forensic systems and other organizations about dual diagnosis, treatment strategies and recovery as well as the “Quadrant of Care” model and “Core Principles of Care” supported by OMH and OASAS throughout Wyoming, Genesee, and Orleans Counties. Related issues such as suicide prevention, trauma-informed care and person-centered planning are examples of educational opportunities that may also be included as areas of training needs/gaps.
• Participate in Single Point of Access (SPOA) committees, Mental Health Department subcommittees, suicide prevention coalitions, drug or treatment courts, drug tasks forces, criminal justice system, crisis diversion initiatives and other appropriate committees, as needed per directive of Director of Community Service in each county, to inform and advocate for the unique needs of dually-diagnosed individuals and their families. Active participation in needed meetings and committees would focus on assuring individual and family access to appropriate dual recovery services that support best practices with a treatment plan that appropriately addresses their unique needs. Continue to assess barriers in the service systems and work to create and maintain a seamless service system network where there is “no wrong door” for individuals seeking treatment.
• Maintain on-going assessment of dual recovery needs of child/adolescents, adults and the elder populations in each County and advocate for systems to respond to their special treatment needs and the needs of their families. Also, coordinate/provide educational opportunities that address the needs of each group and develop strategies to decrease barriers to their recovery.
• Assist in development of dual recovery services, as needed, in each County. Support appropriate screening tools and protocols, as appropriate. Also, support efficacious and valid self-help groups and other peer initiatives.
• Other appropriate duties as requested or assigned by Counties in consultation with Wyoming County Mental Health Department and CCSI.
• Recognizes and values diversity within the work environment.
• Participates as a member of the team in valuing individual differences and supporting one another’s opportunity to achieve their greatest potential.
• Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services.
• Respect the confidential nature of certain information you are exposed to in the course of your work performance. Staff working directly with Medicaid data will abide by the specific procedures and policies outlined by both New York State and Federal regulations.
OPERATING PRINCIPLES AND DEMONSTRATED BEHAVIORS:
Ability to demonstrate, understand and apply our workplace values through behaviors and actions. These operating principles are expected of all employees in all roles. All applicants (internal and external) must evidence their attitudes/behaviors as part of the application process:
• Excellence in Customer Service
• Honoring People and Their Work
• Individualized Work/Life Integration
• Community Connectedness
• Diversity & Inclusion
EDUCATION AND EXPERIENCE:
• R.N. or Bachelor’s Degree in social work or related human services field with 2 years of experience –OR- Bachelor’s Degree plus 5 years of experience in mental health and/or substance abuse services. Master’s Degree preferred.
• Knowledge of mental health, substance abuse treatment, forensic system and other basic human services systems operations.
• Leadership experience and excellent interpersonal skills.
• Ability to work collaboratively with a variety of community systems.
• Driver’s license and access to a motor vehicle.