Schedule: Swing Shift (3:00pm - 11:30pm), Thursday - Monday
FLSA Classification: Non-exempt
Reports To: MMC Crisis Response Team Manager
Pay Rate: $17.30 - $21.63 (Depending on experience)
SUMMARY: Responsible for the Crisis response activities as it relates to responding and assisting callers who are experiencing a DV crisis, calling in regard to information about supportive activities at the MMC (groups, classes, locations etc); providing information and referral to intakes and others who contact the agency via the hotline. This position will complete all crisis drop in assessments of service needs and will provide supportive services to assist them into the correct system of care if not MMC. This position will also be responsible for the Intensive coordination and communication within the coordinated entry system process; and collaborate with internal and external entities in order to deliver more efficient use of resources.
Crisis Response will monitor cameras, respond to any access/entry gates for residential clients coming and going from facility. This team is fully responsible for the enrollment data entry for all new intakes into the Safe House, and process of escorting clients into the Safe House or temporary residence as appropriate.
DUTIES AND RESPONSIBILITIES:
- 24/7 handling of all hotline calls and crisis drop in assessments;
- Answer crisis calls, provide information on services, make referrals by phone, and/or route client calls as appropriate;
- Crisis response activities as it relates to responding and assisting callers who are in DV crisis;
- This position will complete all crisis drop in assessments of service needs and provide supportive services to assist a drop-in crisis person, assisting them into the correct system of care if not MMC;
- Make informed decisions regarding client entry into the MMC safe house, based on clients safety need;
- The Crisis Response team will monitor cameras, respond to any access/entry gates for residential clients coming and going from facility;
- Respond to callers in regard to information about supportive activities at the MMC (groups, classes, locations)
- Will provide information and referral to intakes and others who contact the agency via to refer an outside client for services;
- Will adhere to the Intensive coordination and communication within the coordinated entry system process; and collaborate with internal and external entities in order to deliver more efficient use of resources;
- Provide/arrange transportation/pick-up of Domestic Violence victims from other public community sites;
- Facilitate DV transfers from other housing programs, providing those victims/families safe housing until alternative long term safe housing arrangements are made;
- Interact and support the assessment process of DV crises clients from other MMC programs and staff;
- Work in conjunction with homeless service providers in our area, to ensure access and services for homeless entering our facilities;
- Work with the NNDV hotline and other out of area DV centers in regard to a victim requesting access to MMC facilities;
- Complete agency APRICOT data inputting on all hotline calls and crisis assessments
- Complete enrollment into the Safe House on the Apricot System for crisis individuals/families who are staying within MMC Emergency Safe House programs;
- Makes CPS reports as appropriate by law;
- Maintain positive community relations with other agencies, and law enforcement, and advocate for client services;
- Maintain files in a confidential manner;
- This position will offer training and support to community volunteer and intern participants;
- Regular attendance and promptness are considered part of each employee’s essential job functions;
- Provide accurate, general information on MMC services to individuals seeking assistance;
- Maintain a cooperative relationship with Safe House and CVAC programs for clients we are jointly working with;
- Maintain client confidentiality, per VOCA and VAWA regulations;
- Other miscellaneous duties as assigned.
The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties, and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws.
The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services.
EDUCATION and/or EXPERIENCE:
- Completion of an Associate’s degree with some coursework in social work, human services or victimology, preferred.
- Six (6) months of prior experience conducting crisis response assessments, preferred.
- Knowledge of Referral System in Fresno County
- Experience using Apricot
- Ability to effectively communicate in English
- Bilingual in Spanish, preferred.
- Ability to handle high call volume desk in an organized manner
- Must be able to work efficiently and effectively in a high workload environment
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and assessment narratives .
- Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists and to make independent decisions within scope of responsibility.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicity’s, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.
- Ability to understand the needs of adults, families, and children and a willingness to address their concerns with action designed to create change; sensitivity to issues pertaining to domestic violence.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Possession of a valid California driver's license and proof of liability insurance on personal auto. Must be insurable at all times at standard rate by set by MMC insurance carrier.
- Must pass tuberculosis test, drug test and fingerprinting test.
- Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).
- Close Vision – (clear vision at 20 inches or less)/
- Lift up to 10 pounds – occasional to frequent
- Lift up to 25 pounds – infrequent
- Push/pull – occasional to frequent
- Reach with hands and arms- frequent
- Sit- occasional to frequent
- Stand – occasional to frequent
- Stoop, kneel, crouch or crawl – occasional to infrequent
- Talk or hear – frequent
- Use hands to finger, handle or feel- frequent
- Walk – frequent
- Fine Dexterity – Both – frequent
- Typical noise level – normal office level
- Repetitive use of hands – frequent
- Hearing – ability to hear instructions - frequent
- Grasping: simple/light: - frequent
The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.