Sr. Content Designer
Atlanta, San Francisco, Phoenix Design
Job Type
Full-time
Description


Who We Are

Bakkt unlocks the $1.2+ trillion that is currently held in digital assets like cryptocurrencies, rewards and loyalty points, gift cards, and gaming assets. We began in 2018 with the vision to bring trust and transparency to digital assets by showing people that they hold more value than they realize. We serve institutional clients through the Bakkt Warehouse and Bakkt® Bitcoin Futures and Options contracts in an end-to-end regulated market with true price transparency. Merchants that partner with Bakkt see a lower cost of payment acceptance, enhanced customer engagement, and increased loyalty redemption options.


For consumers like you, the Bakkt App allows you to aggregate your digital assets to track, spend, and send them in the way that best suits your lifestyle. Bakkt is the only place that puts the power in your hands by enabling all-in-one aggregation. Something like this has never been built before, and we aim to make what was previously thought impossible, possible – leveraging our values of betting big and serving as multipliers on our team. We believe we are more than the sum of our parts and we want you to bet big with us. Now, let’s get to the real reason why you’re here – how we can work together.


The Senior Content Designer for Bakkt is a part of a multidisciplinary design org where you’ll be collaborating on core pieces of our ecosystem like our consumer mobile, app, troubleshooting and support experiences, and much more. You’ll be part of a growing studio environment delivering customer-centric, elegant solutions for customers and our merchant experience. You’ll be part of a product design team, studio, and organization that believes in the power of inclusion, diversity of ideas and people, work/life balance, and the sheer joy of solving hard problems. We’re nurturing a collaborative culture where everyone can flourish, learn, and innovate—even through these most challenging times.



The Senior Content Designer for Bakkt is a part of a multidisciplinary design org where you’ll be collaborating with product, marketing and design on a core piece of our ecosystem — our consumer mobile app feed. You’ll be part of a growing studio environment delivering customer-centric, elegant solutions for our merchant experience. You’ll be part of a product design team, studio, and organization that believes in the power of inclusion, diversity of ideas and people, work/life balance and the sheer joy of solving hard problems. We’re nurturing a collaborative culture where everyone can flourish, learn and innovate—even through these most challenging times.


Responsibilities:


  • Serve as “Editor in Chief, Managing Editor and Beat Reporter” rolled into one for our consumer app feed.
  • Bring business savvy while keeping your users’ needs at the forefront of your work.
  • Live between ten thousand feet and thirty thousand feet to meet daily needs and think holistically about opportunities for efficiency and team structure.
  • Articulate creative intent to others and coordinate between partners.
  • Build and maintain complex schedules for content deliverables.
  • Communicate and negotiate expectations, dates, and milestones with cross-functional team members, including project management, engineering, quality assurance, and upper-level management.
  • Bring editorial and product marketing content creation, editing and production processes.


Who You Are:

  • You make it your business to know as much as you can about your audience and making decisions based on their needs.
  • You’re a proactive team player who puts the interest of the team above your own.
  • You’re a collaborator with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing.
  • A storyteller who develops clear and persuasive stories about their work and shares with a wide range of audiences, including business partners and stakeholders.
  • You’re detail-oriented and proud that your work is always punctuation perfect.
  • You efficiently use your skills to create compelling and engaging content that improves the customer experience.
  • You’re able to keep track of multiple projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team.
  • You know that projects can adjust at the drop of a hat, you are adaptable.
  • You’re passionate about interaction design and creating great customer experiences.
  • You’re comfortable in ambiguity and passionate about finding clarity. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution.
  • You are genuinely interested in creating beautiful experiences that impact people’s lives.


Requirements


  • 6+ years of combined experience in content-focused roles, including 3+ years as a content editor or UX writer
  • Demonstrated expereince crafting product user interfaces across a range of platforms including desktop, cloud services, and mobile
  • Demonstrated experience collaborating with user researchers and presenting customer-based, data-informed rationale for your ideas
  • A body of work showing experience with creating user-centered design solutions
  • Fluency in design and prototyping tools—Figma, Miro, or similar
  • Innately curious about design, about the customer landscape—you fuel your imagination with things big and small, so you can apply what you know to solve new problems
  • Communication skills that extend to your relationships
  • You know building relationships both within and beyond your team is key for driving impact-oriented collaboration—and ultimately making a difference for customers
  • You bring emotional intelligence and self-awareness

Catch the typo in this job posting? Apply now!


Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.