Account Manager
Boston, MA Sales & Marketing
Job Type
Full-time
Description

Hybrid/Remote

Headquartered in Marlborough, MA  


Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum. 


The Opportunity

BDS is seeking an Account Manager responsible for driving customer satisfaction and revenue growth by building and managing customer accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus growing BDS’s existing account base by up-selling and cross-selling to existing clients, helping to secure contract renewals, and maximizing customer retention rates and growth goals. This will be achieved through implementing a long-term customer centric approach, account planning, prospecting within existing accounts to identify new opportunities, and educating clients on BDS’s product portfolio and superior service offering. 


Your Impact at BDS

  • Aligning with customers on a regular basis and performing customer survey audits, communicating with the internal team regarding potential opportunities for BDS to sell high, wide, and deep 
  • Building credibility and trust while influencing buying decisions
  • Uncovering business initiatives and pain points to map back our solutions across multiple lines of business
  • Creating demand by uncovering business problems and matching them to our products and solution
  • Building account strategy and territory plan by account tiering
  • Develop trusted advisor relationships with key points of contact through phone calls and providing info in a timely manner
  • Clearly communicate, document and report on customer updates to internal stakeholders and within the CRM
  • Focus on Account Management and Business Development to maximize BDS’s revenue and profitability potential by up-selling to existing clients, driving renewal revenue and ensuring client satisfaction
  • Collaborate with Marketing and Sales to identify accounts slated for renewal and opportunities for upsell.
  • Understanding the client business environment to add value based on their specific requirements
Requirements

 What You’ll Need to be Successful

  • 4+ years of experience working within a high-growth Business      Hardware, Technology or Service Based Business Preferred
  • Strong verbal and written communication via phone and email 
  • Superior note taking skills and strong attention to detail
  • Excellent analytical, decision-making, and problem-solving skills
  • Strong background working with or in customer service and support 
  • Demonstrated exceptional written and verbal communication skills
  • Results-oriented achiever who balances a "take charge" attitude with teamwork and collaboration.
  • Excellent time management and organizational skills, and the ability to work independently.

What BDS Brings to the Table

  • Health insurance, vision, dental and supplemental insurance
  • Generous PTO Plan
  • Company Outings and Events
  • Highly Focused on developing the careers of every BDS employee.
  • 401(k) plan and company match
  • Generous competitive salary commensurate with experience
  • Healthy and Generous Performance Based bonuses
  • Full Time


Company Website:  Bdsdoc.com

Our company believes that a team with diverse talents and experiences helps us deliver high quality, creative, and innovative services to our clients and fellow employees. 

We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities. 

Boston Document Systems is an equal opportunity employer.