JOB TITLE: Outreach Specialist
DEPARTMENT: Crisis Intervention Services and Suicide Prevention Center
REPORTS TO: Program Manager: Teen Crisis and Outreach Services
POSITION STATUS: Non-Exempt-Full-time - 40 hours per week
The Crisis Intervention & Suicide Prevention Center (Crisis Center) operates the San Mateo County’s 24/7 Crisis Hotline and is both a critical first point of contact for people in need of referrals to social services and a last resort for people in crisis to reach out for help. The Crisis Center team also provides follow up services to clients and operates a peer-to-peer teen chat and text service via sanmateocrisis.org. Additionally, the crisis center staff also provides education and training across San Mateo County to youth, school faculty, community groups and associations, law enforcement agencies, health systems and other interested parties about the myths and facts of suicide, suicide risk factors, warning signs, and what to do if someone is contemplating suicide.
The Crisis Center also provides in-person crisis response within San Mateo County. The Youth Stabilization Opportunity and Support (Youth SOS) which is composed of mental health clinicians, Family Partners, and a youth peer partner provides 24/7 in-person crisis response to minors and transitional age youth (ages 0-25) who are in crisis and are requesting support. This team also works in partnership with the Family Urgent Response System (FURS) which is another in-person crisis response for current and previous foster youth within San Mateo County.
POSITION PURPOSE AND OBJECTIVES
The Crisis Center Outreach team serves as community educators about mental wellness, suicide prevention, and Crisis Center services; acts as Crisis Center representatives at events; and develops and executes Outreach campaigns and projects with the goal of raising awareness around suicide prevention, mental health, and Crisis Center services. The primary duties of the Outreach Specialist will be to provide educational presentations and community trainings to youth and adults in San Mateo County. This role will also attend community events and help support Crisis Center outreach projects by working closely with the Program Manager and other Outreach staff.
Teen Crisis Services offers safe and anonymous chat and text services for youth who are seeking support around the different struggles they are experiencing, or who want additional information on mental health topics. This peer-to-peer service is offered via sanmateocrisis.org. The Outreach Specialist’s secondary role will be to act as a TCS supervisor, supervising and supporting teen volunteers in their volunteer position at StarVista, ensuring their success as peer counselors. Hours of teen chat and text are 4:00pm-10:00pm, Monday-Friday.
- Provide Outreach for Crisis Center services to community partners, the general public, and students in school settings.
- Facilitate educational presentations in school and public settings that relate to suicide, crisis, mental health, crisis center services, etc.
- Coordinate scheduling of presentations with community partners and school staff independently.
- Collect and enter data relating to Teen Crisis Services, Outreach events, and presentations.
- Write, update, and edit presentations as needed.
- Create graphics or outreach materials for events, presentations, and Crisis Center projects.
- Write educational and outreach material for Crisis Center events, social media, and website.
- Work closely with supervisor to align presentation curriculum with Crisis Center goals.
- Work closely with supervisor on Outreach projects to meet larger programmatic goals and deliverables.
- Represent StarVista Crisis Center at community events.
- Ability to commit to at least TWO six-hour shifts for Teen Crisis Services per week.
- Completion of Crisis Center volunteer training program and any other mandatory training as required.
- Supervise, mentor, and provide support to Teen Crisis volunteers.
- Provide guidance to volunteers as they’re chatting with those using the Teen Crisis Services (including what would be most helpful to say, resources for the chatter, crisis de-escalation techniques).
- Be responsible for maintaining safety, including mandatory reporting, applying program procedure and policy, and debriefing with volunteers.
- Chat with users who utilize Teen Crisis Services and provide support and empathy.
- Check in regularly with supervisor, reporting any issues or challenges coming up for Teen Crisis Services or Outreach Services.
- Attend continuing education and training as assigned, other duties as assigned.
- Ability to pass background check and TB clearance.
- Some evenings and weekends may be required with advance notice.
- This position is hybrid and will require some in-person duties.
- Must be at least 18 years of age.
- Must be able to pass a live scan background clearance.
- Minimum level of education is a BA degree.
- Must be comfortable with technology such as Zoom, PowerPoint, Outlook, and Canva.
- Experience working with youth a plus.
- Facilitator certification in community trainings such as QPR, ASIST, and MHFA a plus.
- Enjoys working with youth and mentoring youth
- Interest in mental health and crisis support direct services
- Strong professional boundaries with youth volunteers
- Able to function as part of a team and possess strong interpersonal skills
- Strong leadership skills
- Punctual and dependable
- Ability to use sound and ethical judgment
- Ability to follow established protocol
- Ability to handle multiple tasks with a minimum of supervision