Business Title:  Vacation Department Travel Advisor

Location:  Remote

Reports To:  Vacation Department Director

Salary Classification:  Commission, Non-Exempt

Job Summary

This position will be a working travel advisor position as part of the vacation sales staff. The individual in this position will demonstrate a high level of sales ability in consultative selling and customer service for upscale, premium vacation clients who travel both domestically and internationally.

Scope

• Vacation Travel Advisor

Essential Duties and Responsibilities

• Qualify travel leads and gather travel objectives from clients.
• Confirm best value and fit for client on vacation packages, cruises, tours and travel insurance; communicate same in professional and organized manner.
• Assists customer to determine best vacation destination to meet budget considerations.
• Suggest creative travel solutions and additional services.
• Evaluate supplier choice based on customer needs and preferred vendor policy.
• Confidently share first-hand travel knowledge with clients with a “been-there, done-that” expertise.
• Update and maintain traveler’s profile information as requested.
• Develop a specialty in at least one destination or travel type and become the lead advisor in that area.
• Comprehend and advise client on relevant industry information.
• Reinforce positive relationships between Acendas and Vendors.
• Communicate all necessary client requests and/or concerns to the Vacation Director.
• Attend and participate in team meetings and trainings.
• Stay up-to-date on current events and changes in the travel industry and participate in fam trips to further travel knowledge.
• Follow Acendas procedures and policies as they relate to offering exceptional customer service for client retention.
• Complete other duties as assigned.

Transferable Skills

• Strong sales skills and customer-oriented personality.
• Expansive knowledge of domestic and foreign travel destinations and industry suppliers.
• Superior communication skills (verbal and written).
• Ability to effectively prioritize, manage multiple tasks, and take on new tasks while maintaining strict deadlines in a high-pressure and time-sensitive environment.
• Excellent time management and organizational skills.
• High level of customer service skills while maintaining productivity levels.
• Attention to detail and accuracy.
• Relationship building skills with customers and co-workers.
• Ability to work independently and within a team.
• High level of integrity.
• Professional manner and appearance.
• Strong passion for travel.

 Qualifications

• High school diploma.
• Minimum of three (3) years’ Travel Advisor experience.
• Advanced proficiency of Microsoft Office Suite (Word/Excel); Gmail preferred.
• Client Base (CRM system) experience preferred.
• Sabre (GDS) experience preferred.