Manager, School-Based Intake
Job Type
Full-time
Description

  

Big Brothers Big Sisters Independence

Position: Manager, School-Based Intake 

Location: Philadelphia, PA

Job Status: Full-time, exempt

Reports To: Director, School-Based Mentoring

Salary: $44K - $48K

Effective Date: July 1, 2022


AGENCY OVERVIEW

JOIN A FORWARD-THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is the largest BBBS agency in the state and fourth largest in the nation. Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth, while working collaboratively to strengthen the quality of the mentoring field and close the mentoring gap. 


JOB DESCRIPTION

BBBSI seeks a Manager, School-Based Intake. The ideal candidate will support the Intake function via the successful coordination of the Customer Relations and School-Based Enrollment team’s activities, as well as effective performance of individual enrollment responsibilities, practices and goals. This position requires frequent travel during the workday to area partner corporations and school locations within our 7-county service area in Southeastern PA and Southern NJ. 


JOB RESPONSIBILITIES 

Leadership, Management, Accountability

Coordinate daily processing functions for Customer Relations and School-Based Enrollment teams; provides thoughtful input and feedback on performance for team members; and upholds, by example, appropriate standards of practice and      effective performance of functions and procedures.


Child Safety and Standards

Utilize a high level of proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of the job; identifying potential child safety issues for volunteers, children and their families as soon as possible, making sound decisions as a result.


Partnership Development and Support

  1. Work with Director, School-Based Mentoring to understand and execute goals for each      partnership and consistently evaluate progress toward goals. 
  2. Assist with Beyond School Walls annual renewals 

Background Check Process Management 

Manage relationship with background check vendors including evaluating best vendors and processes, and troubleshooting. Also oversee management and scheduling of equipment. 


Process and Resource Optimization

  1. Coordinate cross training to allow for resource allocation to achieve maximum efficiency. 
  2. Assist in the development and evaluation of intake policies and procedures to ensure that processes are efficient and meet agency goals and national standards.

JOB QUALIFICATIONS

Academic Requirements: Bachelor’s degree (OR an Associate’s Degree and a minimum 4 years relevant experience OR no degree but a minimum of 8 years relevant experience) required per national Agency requirements. 


Professional Requirements: Minimum of 3 years functional experience in a human services environment preferred; two years supervisory experience a plus. Experience working with both child and adult populations; specific assessment and relationship development experience, and an understanding of child development and family preferred. Proficiency in Microsoft Office packages required. Must have daily and dependable access to a car, valid driver's license, and meet State-required automobile insurance minimums.


PERSONAL ATTRIBUTES 

Must demonstrate leadership, dedication, and an interpersonal savvy that helps establish effective relationships and an appropriate rapport with people; have attentive and active listening skills; take a sales/marketing approach to interaction with youth clients and volunteers; are results/outcome oriented; are approachable, organized; and demonstrate sound judgment in a leadership capacity. Our best employees 1) set the bar high 2) are intentional and thoughtful about their choices 3) collaborate as a means to community solutions 4) are positive, can-do, and solution-oriented 5) embrace diversity, equity, and inclusion, and 6) are accountable and get it done.


WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing work in an office environment and include the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The ability to work independently; remain sedentary for extended periods of time (6+ hours per day); lift 10-15lbs; push, pull, bend kneel, as needed for normal operations. 


APPLICATION INSTRUCTIONS 

If interested, please apply with resume.


Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please. 


WHO SHOULD APPLY  

At BBBSI, we serve more than 3,100 children annually in Chester, Delaware, Montgomery and Philadelphia Counties in Pennsylvania, and Burlington, Camden and Gloucester Counties in New Jersey. Our aspiration is to develop an organization that reflects our constituent base. BBBSI promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBSI is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status, first and second-generation immigrants, and people from low-income families, or any legally protected factor.  


** The agency has transitioned into a hybrid model for most positions in the agency. Ability to commute to the office 2-3 days a week is required. Vaccinations or medical/religious exemptions are required. ***

Requirements

Academic Requirements: Bachelor’s degree (OR an Associate’s Degree and a minimum 4 years relevant experience OR no degree but a minimum of 8 years relevant experience) required per national Agency requirements. 


Professional Requirements: Minimum of 3 years functional experience in a human services environment preferred; two years supervisory experience a plus. Experience working with both child and adult populations; specific assessment and relationship development experience, and an understanding of child development and family preferred. Proficiency in Microsoft Office packages required. Must have daily and dependable access to a car, valid driver's license, and meet State-required automobile insurance minimums.


PERSONAL ATTRIBUTES 

Must demonstrate leadership, dedication, and an interpersonal savvy that helps establish effective relationships and an appropriate rapport with people; have attentive and active listening skills; take a sales/marketing approach to interaction with youth clients and volunteers; are results/outcome oriented; are approachable, organized; and demonstrate sound judgment in a leadership capacity. Our best employees 1) set the bar high 2) are intentional and thoughtful about their choices 3) collaborate as a means to community solutions 4) are positive, can-do, and solution-oriented 5) embrace diversity, equity, and inclusion, and 6) are accountable and get it done.

Salary Description
$44K - $48K