The primary responsibility of this position is to provide service and support to Bank clients and staff. Answering in bound calls, the Call Center Service Specialist provides exceptional service to clients, potential clients and Bank staff. Takes ownership for effectively resolving client issues and inquiries within scope of responsibilities and routes calls to the appropriate resource when necessary; keeping client satisfaction at the core of every task. The Call Center Specialist must have excellent communication skills, both written and verbal as well as effective listening skills. This position may cross trained to perform any of the duties for which the Central Operations department is responsible.