Family Support Specialist


The Family Support Specialist is responsible for therapeutic trauma focused case management services to families receiving foster care and adoption services. Strategize to promote Foster Care and Adoption Programs in the community. Responsible for completion of all aspects of the recruitment and verification process for families.  


  • Responsible for all aspects of case management of foster homes that are assigned.  
  • Promote the retention of current foster, respite, foster/adopt and adopt families by providing supportive services to these families.
  • Conducts supportive casework (crisis intervention, referrals, etc.) for families as needed.
  • Conducts quarterly evaluations and corrective actions with foster homes to monitor for risk and safety.
  • Collaboration between the Permanency Support Specialist to ensure we are maintaining compliance.
  • Assess families and develops family service plans, as needed.
  • Assures compliance with TDFPS Licensing, Youth for Tomorrow, and Council on Accreditation standards.
  • Conducts monthly home visits, including pre-verification and pre-placement visits, and maintains contact with the therapeutic foster or foster/adoptive parents regarding the child(ren). Works with foster and foster/adoptive parents to ensure that children’s needs are met.
  • Maintains accurate case records, foster/adoptive parents training records, and documenting the progression that foster families make toward risk reduction and obtaining required documentation and agency forms.
  • Participates in interdisciplinary team meetings such as staffing.
  • Participates in on-call rotation.
  • Attends agency staff meetings and participates in program development. 
  • Document work in the agency’s computer system, Kale, and other computer programs.
  • Promote positive working relationships with staff from DFPS or other agencies and community organizations.
  • Maintain overall compliance of 95% monthly with work assignments.
  • Engage in and follow strategic planning initiatives of the agency, which includes working to integrate and collaborate with other agency programs.
  • Demonstrates strong commitment to meeting the needs of our customers (children, community members, co-workers, donors, managers, and volunteers), in a friendly, outgoing and professional manner.
  • Responds to foster/adoptive parents in a timely and thorough manner; does what is necessary to ensure foster/adoptive parents’ satisfaction; prioritizes foster/adoptive parents’ needs and follows up to evaluate their satisfaction.
  • Carry out and adhere to The Children’s Shelter policies and procedures of Trauma Informed Care.
  • Responsible for own personal safety, your co-workers, and others that might enter your work area.



  • Bachelor’s degree in social work or another human service-related field. 
  • Prior child placing experience preferred
  • Proficiency in assessment and writing which allows for completion of a Home Study addendums.
  • Excellent verbal and written communication skills.
  • Skilled in organizing work in a responsible way in an environment with multiple challenges and priorities. 
  • Knowledgeable of cultural diversity and able to provide culturally competent service to children and adults. 
  • Knowledgeable of principles of human development, including the importance of maintaining family relationships and issues of separation and loss.
  • Ability to seek supervision and use it constructively.
  • Ability to identify and respond to the training, education, and ongoing support needs of foster and adoptive parents.
  • Ability to collaborate with foster and adoptive parents as members of the professional team to protect and nurture children while strengthening families. 
  • Bilingual strongly preferred
  • Valid driver’s license
  • Must maintain a current drivers' license and auto insurance. Must have access to reliable and safe transportation. Willingness and ability to use personal vehicle for work activities.