Helpline Peer Support Specialist
Job Type

Who We Are: 

  • An employer who prioritizes your wellness
  • An employer who supports your growth
  • An employer who sees and acknowledges all of you 
  • An employer who educates on and advocates for mental health while sharing hope to those on their mental health journey or supporting individuals on their mental health journey.

Who We Are Looking For: 

  • Strong problem solver with the ability to think on their feet 
  • Empathetic and approachable 
  • Understanding and experienced with the mental health system/crisis intervention
  • Knowledgeable on community mental health resources


  • Demonstrate sensitivity and empathy regarding human service issues. Project a non judgmental attitude towards those requiring assistance 
  • Answer and provide appropriate assistance for information/referral calls following  policies and procedures
  • Answer and provide appropriate intervention for crisis/suicide calls following policies  and procedures
  • Identify previous callers and provide appropriate action items based on their past calls  and profile
  • Complete follow-up calls in accordance with policies and procedures
  • Assist in problem-solving and navigating issues as they arise on the Helpline
  •           Share their recovery story as relevant to the caller to assist them in their own recovery, as applicable and appropriate
  •           Provide temporary social and emotional support
  •           Teach coping and community adjustment skills
  •           Provide a source of encouragement and hope
  •           Assist the caller with navigating and becoming comfortable accessing in and participating with natural community supports
  • Enter updated information on resources into the database, as needed
  • Contact Clinical Coordinator or other on-call supervisors as necessary
  • Other duties as assigned 


Essential Knowledge, Skills and Abilities: 

  • Demonstrated commitment and proven record of success serving underrepresented and  vulnerable populations, including people of diverse social, economic and racial/ethnic  backgrounds, sexual orientation and gender identity as well as those living with mental illnesses and/or substance use disorders 
  • Exhibits sensitivity, empathy regarding human service issues and projects a non judgmental attitude towards those requiring assistance 
  • Excellent listening skills 
  • Critical Thinker

Minimum Qualifications

  • A Bachelor’s Degree in social service field or equivalent experience.
  • Possess a Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) credential OR will obtain one of these credentials within 18 months of employment at NAMI Chicago.
  • Strong verbal and written communication skills.
  • Prior experience with the mental health system and crisis situations
  • Proficiency in Microsoft Windows, Microsoft Office, Google Suite and database management
  • Per Illinois Executive Order No. 88, COVID-19 Vaccination required

Welcomed Qualifications: 

  • Bilingual in English and Spanish
  • Wellness Recovery Action Planning (WRAP) Certification

Available Benefits: 

  • Compensation Range begins at $20/hour
  • Company Sponsored Wellness Activities

Salary Description
Compensation Range begins at $20/hour