Account Manager
Remote Worker - N/A Benefit Administration
Job Type
Full-time
Description

At Clarity, our mission is to deliver quality   services by embracing Technology, Innovation and Sincerity and adopting a   Simply Smarter approach for service delivery. With minimal supervision and   substantial latitude for independent judgement and discretion, the Account Manager position in the Benefit Administration department is responsible for providing support to the Account Executives and their designated clients including implementing, testing, deploying and providing   ongoing support to our clients in our best-in-class benefits administration   software with the highest level of professionalism and integrity. 

 

REPORTING STRUCTURE & WORK SETTING

 

This position is typically remote and reports to the Manager, Account Services,   who leads the department. The nature of the work entails that candidates   significantly collaborate and work closely with other team members and   includes cross-functional departments as well as clients. At times, candidates may also receive   direction from more senior management staff.

 

PRIMARY JOB RESPONSIBILITIES

 

Note: The essential duties and primary accountabilities below are intended to describe the general content of and   requirements of this position and are not intended to be an exhaustive   statement of duties. Candidates may perform all or most of the primary   accountabilities listed below. Specific tasks, responsibilities or   competencies may be documented in the candidate’s performance objectives as   outlined by the candidate’s immediate supervisor.

 

• Consistently reflect our core values   of high standards, accountability, collaboration and commitment to client   satisfaction.

• Deliver the highest level of customer   service to clients and their employees.

• Assist the Account Executive with new   client implementations of Clarity’s benefit administration platforms   including requirement discovery, site development and configuration, site   testing and client user acceptance testing, data imports and auditing and   site deployment.

• Attend regular status meetings with   clients and/or brokers during implementation and ongoing to maintain client   relationship.

• Meet all project timelines and   deliverables consistent with company standards and proactively identify and   communicate project risks to Account Executive.

• Provide ongoing support for a   designated client base to include, but not limited to:

• Providing day-to-day support as needed   to answer client administrative and system related questions

• Troubleshoot system and/or employee   record errors and issues when necessary

• Assist with implementation of site   changes and updates as requested by clients in coordination with the Account   Executive

• Assist clients with annual renewal   changes and open enrollment in coordination with the Account Executive

• Provide application and procedural training to clients as   well as assist Account Executive with the proactive engagement of clients to   educate on system capabilities and best practices in-line with their needs.

• Understand and assist with the successful   execution of Affordable Care Act data acquisition and reporting in accordance   with protocol to help ensure client compliance. 

• Maintain application security controls and   conduct internal audits of user access to ensure site integrity.

• Contribute to external audit requests/projects   such as SOC 1 Type 1 and/or Type 2 compliance.

Requirements

     

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

 

• Possess 2+ years of administrative benefit configuration   and enrollment experience 

• Possess 2+ years of experience using the bswift   platform implementing and servicing clients

• Possess 2+ years of client relationship and   implementation experience, experience with association clients a plus 

• A Bachelor’s Degree from a four-Year College or   university; or equivalent combination of education and experience preferred

• Positive and professional attitude

• Must be proficient with MS Office   applications, particularly possess advanced MS Excel skills preferred

• Excellent command of the English   language in both written and oral forms and the ability to communicate with   both technical and non-technical personnel; ability to listen, clarify and   respond well to questions

• Excellent interpersonal skills as this   is a team environment

• Demonstrated ability to identify and   meet customers’ needs and requirements and able to quickly sort through complex   subject material. 

• Strong analytical skill set and   ability to effectively use data for strategy

• High level of productivity,   reliability, responsibility, attendance, dependability, organization, and   accuracy/thoroughness

• Detail oriented and organized with   problem solving skills

• Ability to work comfortably in a   fast-paced, high-volume environment

• A plus: Experience with Salesforce or   similar CRM system

• A plus: Experience with Employee   Navigator

NOTE: Some night and weekend work may   be required at times.

 

TRAVEL REQUIREMENTS & CONDITIONS

 

Minimal travel to attend training or company   meetings may be required.