Employee Benefits Account Coordinator
Mesa, AZ Benefit Administration
Job Type
Full-time
Description

     

At Clarity, our mission is to deliver quality   services by embracing Technology, Innovation and Sincerity and adopting a   Simply Smarter approach for service delivery. With minimal supervision and   substantial latitude for independent judgement and discretion, the Employee   Benefits Account Coordinator position in Benefit Administration is responsible for responding to all member   inquiries with the highest level of professionalism and integrity. Account   Coordinators are the first point of contact with Clarity’s clients’ members.   They have a responsibility to make a positive first impression while building   a trusting relationship. Account Coordinators are responsible for owning the   issues they receive and following through to a satisfying resolution 

 

REPORTING STRUCTURE & WORK SETTING

 

This   position typically resides at the Mesa, Arizona office and reports to the Manager,   Account Services who leads the department. The nature of the work entails   that candidates significantly collaborate and work closely with other team   members and includes cross-functional departments as well as clients. At times, candidates may also receive   direction from more senior management staff.

 

PRIMARY JOB RESPONSIBILITIES

 

Note: The essential duties and primary   accountabilities below are intended to describe the general content of and   requirements of this position and are not intended to be an exhaustive   statement of duties. Candidates may perform all or most of the primary accountabilities   listed below. Specific tasks, responsibilities or competencies may be   documented in the candidate’s performance objectives as outlined by the   candidate’s immediate supervisor.

 

• Maintain the highest level of   confidentiality and respect for the client’s data privacy, HIPAA and data   security.

• Arrive on time as this is a call   center position with set hours.

• Appropriately greet and assist every   client with a pleasant attitude in a timely manner over the phone and through   emails.

• Meet each caller with the highest   level of professionalism, confidence and empathy.

• Answer all calls and emails within   service level guidelines.

• Organize workflow daily to manage your   time effectively.

• Educate the participant about the   terminology, features and benefits of the products.

• Always present a professional image.

• Identify, investigate and escalate   areas of client dissatisfaction to management, to provide excellent service.

• Follow systems, workflows and   procedures as outlined in training and by management.

• Perform other duties as assigned by   management.

Requirements

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

 

• High school diploma or GED equivalent

• Exceptional phone and customer service   skills

• Positive and professional attitude

• Must be computer literate with Outlook   and web-based systems

• Excellent command of the English   language in both written and oral forms

• Excellent interpersonal skills as this   is a team environment

• Demonstrated ability to identify and   meet customers’ needs and requirements

• Detail oriented with problem solving   skills

• Ability to anticipate, empathize and   address the needs of the client

• Ability to work comfortably in a   fast-paced, high call volume call center environment

• Prior experience in organization and   time management skills to multi-task efficiently

• A plus: Experience with Benefit   Administration

• A plus: Experience with bswift,   Employee Navigator (or another comparable benefit administration system) and/or   Salesforce; otherwise, training is provided

• Availability to work 8 AM – 5 PM   Pacific Time preferred

*No Sponsorship Available

 

TRAVEL REQUIREMENTS & CONDITIONS

 

Minimal travel to attend training or company   meetings may be required.