Managed Services Administrator
Rochester, NY ITG
Job Type
Full-time
Description

 **Signing Bonus up to $5000**

 

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

  • Dedicated to our Employees
  • Passionate about the Customer
  • Do the Right Thing
  • Fire in the Belly  

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...


Job Purpose:

The Managed Services Administrator is a highly skilled technical resource that thrives on supporting diverse networks while providing excellent customer service. The Managed Services Administrator is responsible for providing proactive and reactive services to new and existing Managed Services customers in support of their IT infrastructure.


Duties:

  • Receive information, diagnose symptoms, and resolve problems through alerts generated in our Managed Services system
  • Review and distribute monthly Network Health reports to our Managed Services Customers
  • Deliver customer service within specified service levels and typically around more complex problems including diagnosis and resolution of items such as router configurations, equipment failures, patching or updating server operating systems, restarting services, troubleshooting backups, and more
  • Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
  • Participate in emergency on-call rotation schedule
  • Accurately enter and maintain case information including notes and resolution
  • Internal IT Support
  • Identify sales opportunities and pass the information to correct team members
  • Submit timesheets accurately and timely
  • Other duties as required
Requirements

Minimum Qualifications:

Technical Skills

  • Strong understanding of available tools to assist in daily tasks
  • Ability to troubleshoot server-based software issues with:
  • Microsoft Windows Server 2003 / 2008 / 2012 R2 / 2016
  • Microsoft Windows Active Directory
  • On-Premise Microsoft Exchange 2003/2007/2010, Microsoft Office 365, and hosted Microsoft Office 365
  • Microsoft SQL 2005/2008/2012 Server
  • Microsoft Hyper-V and VMWare
  • Microsoft PowerShell
  • Major Anti-Virus solutions
  • Enterprise-class backup solutions
  • Very knowledgeable of various server/workstation peripherals such as USB/NAS drives
  • In-depth knowledge of workstation/server hardware and software troubleshooting abilities
  • Working knowledge of HP and Dell equipment; general understanding of storage solutions
  • Extremely knowledgeable in troubleshooting and resolving workstation-based software issues with:
  • Microsoft Windows 7 / 8 / 10
  • Microsoft Office 2007 / 2010 / 2013 / 2016
  • Microsoft Online Services (Office 365)
  • Domain and workgroup environments
  • Knowledge and understanding of AD, DNS, the Internet and mail flow

Soft Skills

  • Strong written and verbal communication skills
  • Pleasant and professional demeanor in all client and internal communications
  • Ability to multi-task
  • Intellectually resourceful with sound judgment and effective decision-making abilities
  • Independent worker and able to work effectively on daily tasks without direct supervision
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
  • Demonstrates empathy with users and professionalism at all times
  • Work well with clients at all levels, from executive to IT to end user
  • Operates with client satisfaction in mind
  • Energy, enthusiasm and results-oriented

Education and Experience

  • Bachelor’s degree preferred
  • MCP/MCSA/MCSE/MCTS/MCITP Certifications preferred
  • CompTIA A+ and Network+ preferred
  • 4+ years of relevant experience in supporting complex networks and/or providing technical support
  • ComTec Solutions Network Administrator Skill Set or equivalent
  • Experience in Managed Services solutions such as N-Able, Kaseya, and Level Platforms a plus
  • Experience in cloud backup solutions such as Asigra and Unitrends is a plus

Additional Requirements

  • Ability to schedule evening or weekend work occasionally
  • Valid driver’s license in your state of residence and reliable personal vehicle

 

Join the team at ComTec and enjoy the following benefits:

· Competitive salary

· Relaxed Company Culture

· Generous Vacation Allowance

· Health/Dental/Vision Insurance

· Flu Shots

· Life Insurance

· Long and Short Term Disability Insurance

· Investment in Professional Development

· Value Recognition and Rewards

· 9 paid holidays

· Birthday Paid time off

· Generous Company 401K 4% Match

· Company laptop & Cell Phone

· Team Outings & Events

· Weekly Company Meals & Always Snacks

· Flexible Work/Life Balance Valued