What is a Community Connector?

A Community Connector I is a client-focused position responsible for leveraging technology to provide assessment, problem-solving and referral assistance over the phone for clients with complicated needs. A successful Community Connector 1 knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need. 

Must be bilingual English/Spanish.

San Diego residents need only apply.

Sign-on bonus eligible.

Make a Difference through Action

· Performs in-depth scheduling, and screening for community programs for the purpose of educating, navigating and connecting clients with needed services. 

· Using needs assessment, identifies programs to assist the client based on the social determinants of health. 

· Actively listens to clients to develop a strategy that identifies solutions to barriers to access. 

· Identifies and accurately refers clients to appropriate community resources that may address the clients’ additional health and social needs. 

· Accurately documents all client interactions and unmet needs in 2-1-1’s systems to assist in the identification of gaps in services that can be addressed. 

· Facilitates client access to community resources and agencies. 

· Identifies and assists with barriers to care and monitor client progress. 

· Uses active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all 2-1-1 clients. 

· Ensures successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency. 

· Manages follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received. 

The Values We Live By   

People First

We believe that helping staff, clients, and the community thrive is at the core of who we are.

Inclusion

We embrace diversity and strive to create accessible and equitable programs where we work.

Collaboration

We find value in the community and working together, both internally among our staff and externally with partners.

Excellence

We set high standards for our work and seek to create space for the team to excel and be brave and strategic in driving change.

Innovation

We are constantly learning and improving in pursuit of our mission, both individually and collectively.

Integrity

We act with integrity and respect for one another and the communities we serve.

Our Commitment

2-1-1 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients. 2-11- San Diego is an Affirmative Action/Equal Opportunity employer. Persons of color, women, minorities, and individuals with disabilities and veteran/military status are encouraged to apply.

Other Details

Pay: $20.00/hour

Status: Non-Exempt, Full-Time

Department: Client Services

Reports To: Client Services Supervisor

Work Schedule: We are a 24/7 operation. Must be willing to work a flexible schedule, including weekends. 

During training, the first three months will be a Monday through Friday 8 am to 5 pm schedule. After training is completed, the core hours will be Monday - Friday with 8-hour shifts varying from 8 AM - 8 PM. 

This role is Required to be responsive and available for shifts for as much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager. 

What You Bring

Qualifications

· Must be fluent in English and Spanish. Ability to hold a conversation in both languages is required.

· Must pass language assessment test.

· Associate’s degree or higher. 

· 1-2 years' experience working directly with clients in a non-profit, community-based health or social services agency, information and referral service, counseling center, or charitable organization. 

· Experience or education in the fields of social sciences and humanities such as public health, social work, human development, psychology, and/or sociology. 

· Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations. 

· A positive attitude, desire to learn and grow and aspirations to lead. 

· A focus on the growth and well-being of people and the communities to which they belong. 

· Excellent verbal, written and interpersonal communication skills. 

· High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems. 

· Must actively pursue individual AIRS certification, if eligible. 

· The desire to seek learning opportunities to promote growth, professional, and personal development. 

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Repetitive motions that may include the wrists, hands, and/or fingers.