Chalmers Ford is one of the leading Ford Dealership in New Mexico. We are hiring a talented Technical Support Specialist professional to join our team. If you're excited to be part of a winning team, Chalmers Ford is a great place to grow your career. You'll be glad you applied to Chalmers Ford

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Coordinate with network and phone vendors
• Reynolds and Reynolds DMS software experience is preferred

Qualifications for Technical Support Specialist

• A bachelor's degree in computer science or related  technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and      services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others in the company 
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently