Workforce Development Skill-Up Specialist (37.5 hrs./wk.) $19.50 - $20.69
Northampton, MA Youth and Workforce Development Programs
Job Type

DEPARTMENT: Youth and Workforce Development Programs

POSITION TITLE: Workforce Development – Skill-Up Specialist


LOCATION: 155 Pleasant St, Northampton, serving youth throughout Western Massachusetts 

STATUS: Non-Exempt

SUPERVISOR: Re-Entry Workforce Development Coordinator


The Skill Up program serves court involved youth and young adults (YYA) committed to the Department of Youth Services, aged 14 to 22 with barriers to achieving success in education and employment. The program provides an opportunity for YYA to work to receive case management services focused on their educational and employment goals. The Specialist will support youth during residential treatment and transition to the community with a goal of increasing skills and income toward eventual self-sufficiency.


  1. Provide case management.
  2. Develop warm, respectful, and caring relationships with participants and serve as a role model. Support participants in setting and reaching goals.
  3. Reach out to area businesses, schools, non-profit organizations to develop youth internships.
  4. Serve as a liaison between internship site supervisors and participants.
  5. Coordinate workplace learning assessment and review with participants.
  6. Develop individual service plans for each youth based on youth choice.
  7. Attend workforce development meetings when appropriate.
  8. Complete all required paperwork, data collection and case records as required.
  9. Communicate regularly and work as a team with supervisor and other staff to achieve continuous quality improvement.
  10. Participate in the planning, development and coordination of department activities with department team.
  11. Assist in the development of grant proposals as appropriate. 
  12. Required to travel regularly throughout the Youth Programs service area, to other Community Action sites and service locations, and occasionally out of the service area.  
  13. Remote work from home will be assigned and determined by your supervisor; when schedule requires remote work, expected to be available for meetings, calls, responding to emails, and conducting regular duties during standard service/agency hours. 
  14. Comply with agency and funders’ paperwork requirements and procedures 
  15. Follow guidelines, procedures, and policies of the program contract, of Youth and Workforce Development Programs, and of Community Action Pioneer Valley.
  16. Attend all required staff and team meetings, supervision, training and contractual meetings.
  17. Attend mandatory agency trainings, and participate in professional development activities. 
  18. Maintains strictest confidentiality
  19. Perform other reasonable duties as assigned by the supervisor, director or designee.

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may be adjusted to meet the operational needs of the agency.



  • High school diploma or HiSET.
  • Minimum one-year experience (additional preferred) doing case management, employment readiness or counseling.
  • Ability to work with youth and young adults to overcome barriers set and achieve goals.
  • Experience working with low-income YYA from high-risk environments and familiarity with the issues confronting this population.
  • Ability to work with local businesses and organizations.
  • Bi-lingual/Bicultural (Spanish/English) preferred.
  • CPR/First Aid (or must be obtained within three months of hire)


  • Proficient with MS Office software, internet, and other computer use including database entry and e-mail.
  • Excellent networking and outreach skills.
  • Excellent verbal (in-person and phone) and written communication skills
  • Excellent organizational skills and attention to detail
  • Excellent customer service
  • Understanding of data capture and tracking methods.
  • Ability to work effectively with diverse co-workers, community businesses, and organizations.
  • Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.


The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires sitting for long periods.
  • Working in office environment.
  • Some bending and stretching required.
  • Extensive use of telephone required.
  • Manual dexterity required for use of calculator and computer keyboard.
  • Must be able to lift up to 40 lbs.
  • Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
  • The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site.


Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy. 

Salary Description
$19.50 - $20.69