Account Specialist
Job Type

Responsible for providing support to Carrier Access, Inc’s clients by working closely with sales and order implementation teams for complex communication product solutions (data, voice/hosted voice, IP, VPN etc.). This person will serve as a primary interface with both internal and external clients. Through these interactions this person will establish and maintain open communication paths, define expectations, and follow and develop processes for clear and accurate opportunity and order requests. 

Essential Functions:

· Responsible for accurate and timely decisions based on client needs and business requirements.

· Contribute to the attainment of revenue objectives by managing orders from the sales stage through accurate billing and revenue recognition.

· Generate all necessary pre-sales paperwork with accuracy. Complete service orders in a legible, accurate and timely manner.

· Responsible for renewal and re-rate implementation via contract end-date management & leveraging renewals to influence customer technology evolution.

· Communicate expectations to clients as well as expectation level to the assigned project manager.

· Manage multiple areas such as contracts, pricing, order entry, provisioning, design, installation and billing on behalf of Carrier Access, Inc.’s client to install new service, or to coordinate moves, adds or changes to existing service.

· Maintain accurate and timely information within company CRM database. 

· Ensure positive client experience and partner with Sales, Service and Support personnel to strategically support Carrier Access, Inc. Accounts.

·  Partner with account specialist manager in identifying areas of opportunity for individual and/or group training. 

· Proactively establish and maintain effective working relationships with all support and sales teams, as well as client base accounts. 

· Develop, maintain, and manage client relationships from the operational to executive levels throughout the organization.

· Act as a liaison between external clients and various internal departments.

· Interact with existing clients to renew their existing service and identify potential opportunities to increase sales of organization’s products and/or services.

· Communicate with clients in a professional, concise, and effective manner.

· Perform other job-related duties as assigned.



Education and Experience:

· Associates Degree preferred, or equivalent combination of education, training and experience.

· 5+ years of experience of related Telecom experience preferred.

· Knowledge of products, e.g., voice/hosted Voice, Data, IP, and VPN desired.

· Prior business-to-business sales experience with proven track record of successfully promoting and selling products/or services.

Required skills and abilities:

· Strong presentation skills with the ability to clearly educate clients about Carrier Access, Inc.’s offerings.

· Ability to cultivate and develop relationships with clients.

· Strong interpersonal, negotiating, and time management skills

· Superior communication skills (verbal and written, both internal and external to the organization) with the ability to actively listen to management, subordinates, peers, and clients in order to understand the points being made and ask questions as appropriate.

· Proficiency with MS Office (Outlook, Word, Excel, PowerPoint)

· Ability to work well individually, as well as part of a team.

· Ability to complete, accurate and timely submissions of all required paperwork and system documentation associated with client activity.

· Organizational skills to facilitate timely and thorough follow up on all client issues to completion. 

· Ability to problem solve and think outside of the box to meet company expectations. 

· Ability to thrive in a fast paced, multi-tasked environment.

· Prioritize tasks and display excellent time management skills.

· Exercise sounds judgement as it relates to policies and procedures. 

· Ability to represent Carrier Access, Inc. to multiple departments and levels within the Account, by understanding how Carrier Access, Inc.’s services meet their goals.