ENGAGEMENT NAVIGATOR
Description

Summary

Promotes a recovery based approach to member care that emphasizes hope, respect, self-direction and empowerment by providing peer support, personal assistance, education on community resources and other supportive services, to aid in members’ recovery from mental illness and/or addiction disorders. Guidance and direction are provided by each the Criminal Justice Program Manager and Senior Director of Community Programs.

Essential Duties

  • Represents HOPE, Inc. as the staff member liaison working with the 911 Familiar Faces Program, a collaboration with Arizona Complete Health (AZCH) and Tucson Police Department.
  • Provides outreach and engagement to identified frequent callers of 911 who are currently enrolled with AZCH.
  • Travels to members’ residences to provide peer support, personal assistance and other supportive services to help ensure continued placement.
  • May transport members to and from appointments (within an agency vehicle), as appropriate.
  • Relates own recovery process in a positive and supportive manner through coaching, role modeling and mentoring in order to assist members in developing skills to achieve their goals.
  • Work with recovery team members to assess mental and physical health and psychosocial needs and work collaboratively with the member/family, health home, community resources and other natural supports to develop an Individualized Service Plan (ISP) to address needs.
  • Ensure all identified services are offered and delivered to meet identified needs and objectives and expected outcomes are achieved.
  • Coordinate identified needed services internally within HOPE such as therapy, employment, and Substance Use Disorder services.  
  • Facilitate communication and coordination between participants of the health care team, involving the members in the decision-making process in order to minimize fragmentation in the services.
  • Track when assessments, ISPs, and crisis prevention plans need to be updated and ensure they are completed within the appropriate timeframes.  
  • Provide outreach to members who are not engaging in services as expected and communicate lack of participation to other recovery team members as appropriate. 
  • Provide support, rehabilitation and counseling services to any member of HOPE, Inc. in an individual or group setting, at clinical sites or in the community as indicated on the member’s ISP.
  • Work with members on a peer-driven, self-developed recovery plan to be shared with their BHMP; that includes goals of the member/family, community resources and family/natural supports and crisis prevention plan.
  • Works with member to navigate and use community resources in an effective manner.
  • Ensures safety of member’s living environment (personal safety, food supply, utilities and appliances working, adequacy of furnishings, and lack of fire hazards).
  • Provides instruction in activities of daily living (nutrition, meal planning, shopping, and meal preparation; budgeting; home cleaning and organization; personal grooming and laundry). 
  • Provides information on service options at RBHA direct contracted agencies and fulfills referral requirements when indicated.
  • Works as part of the Criminal Justice team and works in collaboration with other navigators to provide the best, most informed services to the members.
  • Completes documentation for behavioral health record in accordance with agency and funding source requirements.
  • Communicates with clinical team regarding members’ level of independent functioning and current levels of support provided.
  • Advocates for members, as needed, to ensure delivery of necessary services.
  • Ensure compliance with and support of Executive directives, Agency contracts and established policies and procedures.
  • Promotes HOPE, Inc. as the premier peer support organization to the behavioral health community and prospective funding sources.
  • Performs other related duties in accordance with agency growth, departments, and changes.


Requirements
  • (Required) Peer - Individuals must have first- hand knowledge of a behavioral health condition or substance abuse issue, whether or not they received treatment or medication or identify as a family member of someone in recovery.
  • At least 21 years of age
  • High School/GED 
  • Must qualify as a Behavioral Health Technician (4 year degree in behavioral health field OR 4 years equivalent experience). 
  • Graduate from the Recovery Support Institute, required within one year of employment
  • Strong leadership and organizational skills 
  • Effective oral and written communications skills 
  • Ability to implement organization-wide activities (setting objectives, developing strategies, developing policies and procedures for programming, and organizing the functions necessary to accomplish the activities).
  • Valid Arizona Driver’s license, Driver’s license is an essential requirement for performing duties for this position with a Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
  • 1st Aid, CPR and proof of TB within last year
  • Fingerprint Clearance, if required by program.