Job Summary:

The Processor provides policy checking, invoicing, certificate of insurance issuance and quality control support to the Business/Commercial Lines Department based on agency service standards. This position will also back up reception and assist with general office support as needed. The schedule for this role is M-Th from 8:00 a.m. - 4:30 p.m. and from 8:00 a.m. - 4:00 p.m. on Fridays in our Marlborough, MA office. 

There is tremendous opportunity for growth in this position!  We hope to find someone who is interested in learning the insurance industry and establishing a career within our agency family.

Job Responsibilities:

• Check new and renewal policies, endorsements and audits for accuracy; update agency management system accordingly; transact premium and mail policies/endorsements to clients.
• Follow-up with carriers to ensure timely receipt of new and renewal policies and endorsements.
• Work with Account Managers to order coverage changes if policy data is inaccurate and follow-up on requests.
• Issue certificates of insurance and evidences of property documents to satisfy client service requests
• Maintain orderly electronic files and documented information.
• Responsible for client satisfaction from an administrative service prospective.
• Act as secondary back-up for office receptionist duties on an as needed basis - includes sorting and distributing incoming mail, taking payments, entering cancellation and reinstatement notices.
• Scan policies, endorsements, audits and other mail on a daily basis.
• Maintain regular fax distribution and appropriate copier/printer paper supply.
• Identify and implement opportunities for increased operational effectiveness.

Knowledge and Skills:

• Solid working knowledge of Microsoft Office products.
• Technologically savvy; must be able to work with multiple carrier systems and our agency management system.
• Ability to compose original correspondence, have effective interaction with people through written and verbal communication. Multilingual ability would be a plus.
• Excellent organizational and interpersonal skills and the ability to work in a team environment.
• Ability to self-manage priorities and workflow to ensure efficient, timely and accurate processing of transactions.
• Helpful, positive attitude with both internal and external customers while working in a fast-paced environment.

Education and Experience:

• High School diploma or equivalent required.
• Minimum of 2 years of experience as an insurance client support representative/processor preferred or 2 years of experience in a customer service, administrative support role in a busy office environment.