$23.33/ hour

Purpose of Position

Supervise the day-to-day activities of the hotel during the night and overnight shift and ensure compliance with policies and procedures. Oversee the hotel functions including front office, bell/door services, room service and night audit during the night and overnight hours. Work closely with other departments as necessary and strive to provide a consistent level of luxury service. Ensure the night audit is conducted properly and all other overnight needs are met.

Essential Job Functions/Responsibilities to include the following (other duties may be assigned. Management also reserves the right to change or modify position descriptions from time-to-time to meet the needs of the business with or without notice).

• Provide guest services in a courteous and friendly manner.
• Register guests and maintain accurate guest information.
• Provide accurate and complete operations according to Mountain Lodge policy.
• Computer operation and maintenance.
• Petty cash disbursement and accounting.
• Guest charges and account maintenance.
• Phone operation and service.
• Perform the Night Audit process for the hotel and restaurant. Bring all systems back up to ensure all parts of property will function properly.
• Audit and accounting.
• Maintain the front desk as a communication center for the entire property and staff by ensuring all unfinished items are passed on to the appropriate departments.
• Assist guests with overnight requests (i.e., housekeeping, maintenance, bell requests, etc.).
• Be aware of the hours of operation and service levels of the Housekeeping, Maintenance, Reservations, Concierge, and Front Desk departments. Know the location and hours of operation of Telluride's restaurants, shops, various activities and transportation vehicles. Provide accurate information about The Mountain Lodge, the community, and special attractions and activities.
• Follow up with all special requests in a timely manner to provide excellent guest service and the protection and safety of the property.
• Solve problems courteously and efficiently, and to alert the appropriate supervisor for follow-through if necessary.
• Update the income journal and daily reports.
• Keep the office clean and neat at all times, monitor all work areas for safety and sanitation.
• Employ safe lifting techniques at all times.
• Have a working knowledge of the emergency and safety manuals to provide a safe environment. Know the safety and emergency procedures.
• Correct any dangerous situation that may present itself. Initiate action and follow through until situations are rectified.
• Upon observation of any unusual activity, report immediately thereon to the Assistant General Manager, or General Manager.
• Have a working knowledge of the Front Desk Training Manuals.

NON-ESSENTIAL JOB FUNCTIONS:

• Update and send out the Daily Scoop to everyone in the Mountain Lodge.
• Follow up with all special requests at the end of each day. Meet with each department and evaluate outstanding request status.
• Have a working knowledge of the PBX and Bellmen Training Manuals.
• Operational responsibility of the hotel during the overnight hours of 11:00PM – 7:00AM.

Required Position Skills

• Strong customer service skills and background.
• High school or equivalent preferred.
• Prior hotel experience preferred.
• Ability to speak/read basic English
• Planning/Organizing
• Service Orientation
• Team Work
• Multi-tasking

Other Skills/Abilities

• Strong interpersonal skills and ability to develop personal relationships in a professional manner
• Desire and ability to work within a diverse staff
• LANGUAGE SKILLS
• Fluency in English is required, additional language ability is a bonus
• Ability to read, speak and write English

REASONING ABILITY

• Must be able to think freely and make decisions on own pertaining to job responsibility
• Able to perform duties without great supervision
• Ability to keep calm, responsive and friendly under pressure
• Able to handle a variety of different tasks at once as well as challenges that may arise with guests, customers and/or employees
• Knows when to request help or assistance from supervisor
• WORK ENVIRIONMENT
• This is a very fast paced busy environment
• Regular attendance in conformance with the standards, which may be established by The Liberty Hotel from time-to-time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Employees may be required to work varying schedules to reflect the business needs of the Hotel including weekends and holidays and overnight shifts as needed.
• Multitasking
• This position is monitored by direct/indirect supervision to ensure all department procedures are adhered to.
• Upon employment, all employees are required to fully comply with The Liberty Hotel’s rules and regulations for the safe and efficient operation of the Hotel.
• SAFETY AND SANITATION
• At all times safety and health hazards should be foremost in the minds of all employees. All employees must acquaint themselves with OSHA Standards regarding proper use, disposal and storage of chemicals, must practice common sense and not expose themselves to any work procedures which are not within the bounds of good safe practice or in the Hotel Safety Procedures.
• GENERAL RESPONSIBILITIES
• To acknowledge, greet, smile and show respect to every internal and external guest.
• To cooperate with all departments to ensure one hotel team orientation.
• To maintain your work environment at its best, according to your duties. (Cleanliness, order, etc.)
• To keep yourself informed at your own initiative.

Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:

• Valid driver’s license with no alcohol related offenses or habitual tickets.
• Ability to climb stairs, bend over and kneel down to access lower storage areas, lift and carry 50-75 pounds of luggage several times daily.
• Spend most of the day on foot.
• Visual ability to read computer screens and switchboard.
• Manual dexterity involved in typing, operating a PBX, and passing documents to guests over the front desk.
• Ability to communicate orally and in writing to guests and co-workers.
• Willingness to work overnight hours and schedules.
• Cheerful cooperative attitude.
• Ability to contribute to a team effort.