IT Manager


Job Summary:

Responsible for overseeing the Bank’s Information Technology department. Manage and administer all software applications to include FISERV Cleartouch, Director, iVue, and others. Work closely with the Sr. Information Technology Officer to manage new product development, modifications to existing products, upgrades, and enhancements. Administers related system parameters and conducts related staff training.  Responsible for ensuring that utilization of related systems is maximized and that corresponding operational practices are modified as necessary to optimize systems. Responsible for the development and implementation of new or modified deposit and eBanking product documentation and disclosures. Participates in the management and implementation of new systems applications. 

Essential Functions:

IT Manager

This position is responsible for managing the daily functions of the various activities within the Information Technology Department. 

· Ensure that the bank’s Cybersecurity component applications are operational and configured as to minimize risk to the bank.

· Work with the Bank’s Sr. IR Officer on application implementation projects for new applications, new products and systems upgrades and enhancements.

· Responsible to review current policies and procedures and assist in updating policies to stay current in accordance with any regulatory changes.

· Work with the bank’s Network Administrator to ensure all critical bank functions have up to date written procedures

· Ensure that all bank systems are updated, patched, and protected by antivirus and endpoint security.

· Responsible to ensure that all systems and data are backed up inhouse and offsite in a timely manner.

· Ensure that bank firewalls, routers and switches are updated and configured to ensure information security. 

· Work with the Network Administrator on the procedures related to onboarding and termination of employees.

· Assist in establishing policies and procedures for new services. 

· Assist in establishing policies and procedures for new services. 

Cleartouch Administration:

· Performs Cleartouch administration on all deposit and related systems applications. Maintain associated system parameters in support of new deposit products, deposit product statements, modifications to existing products, systems upgrades and enhancements.

· Work with user departments to communicate and train on new products, product modifications. enhancements and upgrades. Work to ensure effective and efficient utilization of deposit applications.

· Coordinate the use of the Cleartouch Activities Manager process and follow-up with department supervisors. 

· Act as dual control administrator on employee user accounts and deposit related systems for core processor and online applications.

· Create appropriate Cleartouch database reports utilizing the Ivue reporting system.

 Other Duties and Responsibilities:

  • Work with the Bank’s Branch Supervisor to      resolve procedural issues and coordinate retail training for ebanking and      deposit products.
  • Attend Branch Managers      Meetings as needed.
  • Have a working knowledge      of the reporting software, iVue. Ability to create various reports for the deposit and eBanking      products and services. Ability to      assist others with various report requests. Act as the point of contact for all Ivue      related issues for all bank departments.
  • Performs additional duties      as requested by supervisor.

Success Competencies:

  • Creative      Thinking: Discovering new opportunities and solutions      for problems by looking beyond current practices and using innovative      thinking; creating and implementing actions that are outside of a typical      concept to generate results.
  • Coaching: Providing      timely guidance and feedback to help others strengthen specific      knowledge/skill areas needed to accomplish a task or solve a problem
  • Communication:      Clearly conveying information and ideas through a variety of media to      individuals or groups in a manner that engages the audience and helps them      understand and retain the message.
  • Customer Focus: Making customers and their needs a      primary focus of one’s actions; developing and sustaining productive      customer relationships


 Minimum Requirements (education and experience): 

  • B.S. Degree in a computer related field or the      equivalent experience.
  • Minimum of 5 years of experience in IT operations. 
  • Minimum      of 2 years of Supervisory experience 
  • Working knowledge of bank deposit applications and      related systems. Working knowledge      of FISERV Cleartouch is preferred.
  • Excellent customer service,      communication, and organizational skills.

Work Conditions:

  • Physical      surroundings are pleasant and comfortable with minimal exposure to injury      or other hazards with moderate level of noise.
  • Physical effort      required; able to sit or stand for extended periods of time.
  • Valid      Driver’s License to travel between FSB branches.