Position: Manager of Donor Operations and Membership
Reports to: Senior Director of Development Operations and Institutional Giving
Direct Reports: One
Classification: Exempt, Full-Time
Benefits: Full Museum benefits
Schedule: M-F 9-5; non-standard including evenings and weekends
Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.
The DMA will:
- Place art and our diverse communities at the center around which all activities radiate.
- Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
- Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.
Scope of the Position:
The Manager of Donor Operations and Membership will have primary responsibility for developing and executing donor operation processes and strategies that promote the growth, retention, and engagement for about 13,000 General Membership households (annual membership gifts between $120 to $999) across mail, online, onsite, and phone channels. Working closely with the Senior Director, the Manager will actively participate in building processes and strategies for general member solicitation, renewal, and upgrade campaigns across multi-channels, email communications, website updates, managing gift acknowledgement processes, member card fulfilment processes, conducting analyses, and external vendor management. The Manager will also represent the department to determine strategies and processes on the implementation and use of key museum-wide systems that service members (e.g., Salesforce, ticketing, parking). They will also manage the contact center to support the servicing of members and the public through inbound phone and emails.
Duties and Responsibilities:
- Develop data-driven strategies and execute donor operation processes to grow, retain, upgrade and engage the Membership base across multi-channels.
- Manage all recurring processes such as, Member card fulfilment, renewal letters, acknowledgement letters, and template updates for letters and other communications.
- Manage all emails, online content and functionality updates to Membership related content to online membership forms and DMA.org website.
- Maintain productive and profitable vendor relationships as the primary contact with vendors (e.g., Lukens, Darwill, Etix, TRG, NetPark).
- Maintain a master solicitation and communication calendar mapping all multi-channel messaging and offers to general members.
- Manage list exchanges with other Dallas Arts & Cultural organizations.
- Work collaboratively to create strategies on the implementation and use of key museum-wide systems that service members (e.g., Salesforce, ticketing, parking) and oversee management of the ticketing and parking modules for members.
- Supervise the contact center activities (inbound phone calls, emails, problem apps.)
- Build relationships with guests to cultivate their interest in DMA Membership and/or to upgrade their support.
- Track key performance measures of membership growth, retention, movement, upgrades, downgrades, demographics, and other key performance metrics.
- Ongoing monitoring of industry related developments in the fields of membership, donor operations, and analytic best practices across industries.
- Other duties as assigned.
Education, Experience, and Certification:
- Bachelors’ degree required
- 3 years’ nonprofit experience, preferably in the arts and cultural sector
- Experience with Raiser’s Edge and Ticketing systems (ETix) preferred
- Strong experience with Microsoft Excel, Word, and PowerPoint required
- Strong analytical and strategic thinking skills including financial literacy with an understanding of financial metrics and ability to analyze data
- Strong interpersonal skills and demonstrated experience working with cross-functional teams and leading teams
- Strong communication skills: written, oral, and public speaking skills
- Strong customer service orientation
- Outstanding organizational, multi-tasking, and problem-solving skills
- Experience working within tight timelines
- Experience managing integrated marketing campaigns
- Experience managing multiple vendor relationships
Our Core Values
- Act with Integrity: We are honest and ethical.
- Build Inclusivity: We create spaces where everyone can feel like they belong.
- Communicate Respectfully: We listen intentionally and advocate for diverse perspectives.
- Embrace and Drive Change: We are innovative, creative, and solutions driven.
- Foster Connections: We collaborate around shared goals.
- Maintain Balance: We encourage ourselves and each other to reflect and recharge.
- Remain Curious: We pursue personal and professional learning.
Equity, Diversity, and Inclusion
The Dallas Museum of Art fosters equity, celebrates diversity, and supports inclusion. We acknowledge that diverse backgrounds and voices of visitors, volunteers, trustees, staff, and communities represented in the collection make us stronger and better equipped to make positive impacts locally, nationally, and internationally.
Society’s historical legacies and systemic barriers have created disparities in the communities we serve. Knowing this, we strive to expand and enhance arts opportunities for all.
Many factors—including but not limited to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, veteran status, disability, genetics, economic backgrounds, and experiences—make individuals and groups unique. Our goal is to ensure visitors, volunteers, trustees, staff, and collections reflect this diversity.
We commit to listening to and learning from diverse voices and perspectives. We create a vibrant and accessible social space that encourages dialogue and the exchange of ideas through arts and culture.
The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required on your start date unless an exemption has been approved by the DMA via a medical, personal, or religious accommodation.