Summary: The Medical Assistant plays a vital role in supporting Physicians, Advanced Care Providers, and Registered Nurses in delivering safe, comprehensive, and compassionate gastrointestinal and hepatology care. This position requires a commitment to excellence, cultural sensitivity, and patient-centered service.

Key Responsibilities:

• Collaborate with the care team to ensure high-quality patient care and satisfaction.
• Maintain patient safety during visits and provide clear guidance when needed.
• Deliver exceptional service by responding promptly to patient requests for prescriptions, authorizations, scheduling, and referrals.
• Prepare and maintain exam rooms and patient areas, ensuring cleanliness, safety, and proper stocking of supplies.
• Complete medication pre-certifications and authorizations accurately.
• Adhere to infection control protocols and regulatory standards (OSHA, HIPAA, AAAHC).
• Manage patient flow efficiently and assist with clinical tasks as needed.
• Conduct patient intake: greet and escort patients, verify identity, record vitals, medical history, symptoms, and medication/allergy updates.
• Update lab orders with correct diagnosis codes and prepare specimens for testing.
• Document patient information in the EHR and communicate effectively with the care team.
• Educate patients on conditions, procedures, and care plans.
• Schedule and coordinate procedures, labs, imaging, and referrals promptly.
• Assist with specialized procedures (e.g., breath tests, pill cam placements) under provider guidance.
• Answer and triage patient calls according to protocol, including sick calls.
• Follow up with patients to monitor care plans and compliance.
• Support organizational goals by promoting teamwork, patient safety, and continuous improvement.
• Perform other duties as assigned within scope of responsibility.
• Participates in performance improvement activities.
• Is actively committed to meeting / exceeding employee expectations / satisfaction in the performance of job functions.
• Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to work collaboratively in a fast-paced clinical environment.
• Knowledge of infection control, patient confidentiality, and regulatory compliance.
• Experience with EHR systems preferred

Education/ and or Experience:

· CNA or CMA certification preferred, but not required.

· Two year certificate from college or technical school; or minimum of one year related experience and/or training; or equivalent combination of education and experience.

· One to three years related experience and/or training.