ABOUT CCSI: CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state government, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are in Rochester and we work with customers and communities across New York State. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high quality services.
CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. We are committed to maintaining a diverse workforce, an inclusive environment, and efforts aimed toward dismantling structural racism. Our people make CCSI what it is and in turn, we strive to create a work environment that supports both personal and professional growth. We work hard and appreciate the importance of wellness through work/life integration.
ABOUT THE POSITION: The outreach worker engages and provides supports to individuals who are experiencing signs of distress throughout the downtown corridor (Armory Square, Clinton Square, Hanover Square, Salina Street, Fayette Street, Warren Street) and in other designated settings (Onondaga Public Library and the 2nd Floor Civic Center, housing programs, etc.). There are substantial numbers of individuals in these settings who are experiencing substance use, mental health conditions, and a range of stressors resulting from poverty and related challenges. The outreach workers will provide a positive and kind approach that identifies individual needs, and gently encourages engagement with services. The Outreach Worker will support a welcoming and inclusive downtown community by developing relationships with individuals in order to prevent conflict and promote healthy community engagement.
SPECIFIC RESPONSIBILITIES INCLUDE:
• Under general supervision provides information to residents of particular services available to them.
• Provides and/or connects Housing and Urban Development (HUD) Rental Assistance Program (RAP) and Tiny Home participants with the necessary supports to enable them to maintain safe, sanitary, stable housing;
• Distributes informational material to residents to describe what, where, and when program services are available to them;
• Provides liaison services between clients, potential clients and other social agencies providing services for said client population;
• Assists residents in completing forms and applications to receive services;
• Assists in scheduling appointments for clients to meet with program professionals;
• Provide one on one contact with individuals on the streets and in emergency shelters, using an outreach and engagement orientation;
• Advocate on behalf of clients and/or supporting them to advocate for themselves;
• Collaborate and coordinate services with appropriate community agencies;
• Act as a liaison with hospitals and community agencies;
• Consult with mental health professionals (e.g., nurses, social workers, family physicians, psychiatrists).
• Work in collaboration with the Single Point of Access Team, Assisted Outpatient Treatment Program, Forensic Services, and the Adult Protective Services Program;
• Develops and maintains excellent working relationships with community partners and works together to identify and improve processes that enhance service;
• Integrates with existing programs and teams (e.g. outreach workers, county services, shelters, health services, etc.) to meet community needs.
• Perform other duties as assigned.
SKILLS, EDUCATION AND EXPERIENCE: To be successful in this position, you will need:
• Undergraduate degree in Social Work or behavioral science preferred.
• One to two years of previous experience in adult case management and/or outreach services.
• Working knowledge of community resources as they relate to homelessness.
• Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet.
• Must have valid NYS Drivers License and reliable transportation.
• Ability to maintain electronic records, reports and statistics necessary for program functioning and evaluation;
• Display a high level of initiative, effort and commitment towards completing assignments efficiently;
• Possess excellent time management skills and the ability to work with minimum supervision.
• Recognizes and values diversity within the work environment.
• Participates as a member of the team in valuing individual differences and supporting one another’s opportunity to achieve their greatest potential.
• Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services.
• Respect the confidential nature of certain information you are exposed to in the course of your work performance. Staff working directly with Medicaid data will abide by the specific procedures and policies outlined by both New York State and Federal regulations.
OPERATING PRINCIPLES AND DEMONSTRATED BEHAVIORS:
Ability to demonstrate, understand and apply our workplace values through behaviors and actions. These operating principles are expected of all employees in all roles. All applicants (internal and external) must evidence their attitudes/behaviors as part of the application process:
• Excellence in Customer Service
• Honoring People and Their Work
• Individualized Work/Life Integration
• Community Connectedness
• Diversity & Inclusion