Peer Navigator (Criminal Justice Program)
Job Type

Promotes a recovery based approach to member care that emphasizes hope, respect, self-direction and empowerment by providing peer support, education on community resources and other supportive services, to aid in members’ recovery from mental illness and/or addiction disorders. Guidance and direction is provided by the Regional Program Manager and Senior Community Programs Director. This position will primarily work with members engaged with the criminal justice system. Experience as a peer or with this population is strongly preferred.

Essential Duties

  • Oversee all aspects of care to assigned members to      ensure needs are identified and addressed to best support positive      outcomes.
  • Relate own recovery process in a positive and      supportive manner through coaching, role modeling and mentoring in order      to assist members in developing skills to achieve their goals.
  • Work with recovery team members to assess mental and      physical health and psychosocial needs and work collaboratively with the      member/family, health home, community resources and other natural supports      to develop an Individualized Service Plan (ISP) to address needs.
  • Ensure all identified services are offered and      delivered to meet identified needs and objectives and expected outcomes      are achieved.
  • Coordinate identified needed services internally within      HOPE such as therapy, employment, and Substance Use Disorder services.
  • Facilitate communication and coordination between      participants of the health care team, involving the members in the decision-making      process in order to minimize fragmentation in the services.
  • Work with the member to use natural supports and      reintegrate into the general community to the maximum extent possible.
  • Respond to members and their family when a member is      hospitalized, arrested, or when other major life events occur to ensure      services are appropriate and to assist the member in the safe transition      of care to the next most appropriate level. Communicate with the member’s      health home including care around major medical conditions to ensure      effective coordination of care.
  • Track when assessments, ISPs, and crisis prevention      plans need to be updated and ensure they are completed within the      appropriate timeframes.
  • Provide outreach to members who are not engaging in      services as expected and communicate lack of participation to other      recovery team members as appropriate.
  • Provide support, rehabilitation and counseling services      to any member of HOPE, Inc. in an individual or group setting, at clinical      sites or in the community as indicated on the member’s ISP.
  • Complete timely documentation within members’      behavioral health records in accordance with agency and funding source      requirements.
  • Ensure compliance with and support of Executive      directives, Agency contracts and established policies and procedures.
  • Promote HOPE, Inc. as the premier peer support      organization to the behavioral health community and prospective funding      sources.
  • Perform other related duties in accordance with agency      growth, departments, and changes.

Additional Duties

  • Meets with new members providing peer support and      orientation to HOPE, Inc. site(s).
  • Schedules follow-up appointments for members as      appropriate.
  • Answers members’ questions using HOPE, Inc. policies      and procedures.
  • Provides transportation for members using a HOPE      vehicle as needed.

  • At least 21 years of age
  • High School/GED + 2 years’ behavioral health experience      or

Bachelor’s degree or Master’s degree in a behavioral health field

  • (Required) Peer - Individuals must have first- hand      knowledge of a behavioral health condition or substance abuse issue,      whether or not they received treatment or medication or identify as a      family member of someone in recovery.
  • Experience as a peer or with this population is      strongly preferred.
  • If the staff identifies as a peer using the definition      listed above, they must attend Peer Support Certificate training within      the first 3 months of employment.
  • Demonstrate strong leadership and organizational skills
  • Ability to implement organization-wide activities      (setting objectives, developing strategies, developing policies and      procedures for programming, and organizing the functions necessary to      accomplish the activities)
  • Valid Arizona Driver’s license, Driver’s license is an      essential requirement for performing duties for this position with a Clean      Motor Vehicle Record for the last 39 months when applying.
  • Current 1st Aid and CPR certification if required by      program.
  • Proof of TB within the last year

Typically, these skills and knowledge are the result of a combination of practical education in peer support and several years of experience in personal recovery, either directly or as a family member.HOPE, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOPE, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.This position is an FTE position