Account Management Coordinator
Description

Jump into a role that encourages you to think creatively while supporting processes and systems at one of the world’s most admired brands. 


As an Account Management Coordinator, you are part of a talented team charged with carrying out Leapfrog’s mission to provide qualified, friendly, customer-first, high-touch service. The Account Management Coordinator role provides administrative support to the Account Management, Sales, and Procurement teams. You will facilitate the execution of activities that will further this fast-paced, fun-loving environment.


This is an excellent opportunity to work with a strong, dedicated team backed by an established IT Company with seasoned leadership.

Requirements
  • Good problem-solving skills
  • Understanding of sales and support operations
  • Excellent verbal and written communication skills
  • Ability to quickly diagnose, organize, and prioritize issues and effectively communicate it to the appropriate Account Manager and/or Supervisor
  • Ability to multi-task in a diverse and rapidly changing work environment
  • Self-starter that remains productive with limited direct supervision
  • Excellent computer skills, including Microsoft Office 365

Responsibilities

  • Manage the firm’s Quote Management System to provide better visibility, coordination, and direction to individual team members and leadership
  • Monitor and report CRM and Quote Management data insights that help improve the efficiency and effectiveness of lead generation, pipeline progress, and sales forecasting
  • Schedule and monitor meetings and appointments as needed
  • Maintain and update the firm’s repository of service and sales collateral, contract templates, and other client-related deliverables
  • Support team members in identifying potential client needs and preparing material for customer engagement
  • Become a liaison between the Service, Account Management, and Sales Engineering teams to ensure effective messaging when communicating opportunities to clients
  • Assist in creating training material consistent with the corporate brand to support effective Account Management team engagement
  • Other projects and duties as described by the supervisor

Key Measures of Success

  • Intra-departmental responsiveness
  • Utilization of software tools
  • Productivity
  • Skills growth
  • Accuracy of work
  • Performance quality
  • Ability to complete projects
  • Ability to model company’s Frogma values

Preferred Experience & Qualifications

  • Degree or diploma in management or similar, or equivalent work experience
  • 2 or more years of experience in IT and/or Customer Service
  • Prior experience with HubSpot or equivalent CRM system
  • Sales operations and/or enablement experience such as sales training, customer support, telemarketing
  • Prior experience with event planning

Work Conditions

  • Must be able to stand or sit for extended periods
  • Needs to be able to operate a computer and other office machines
  • Must be able to effectively communicate information and ideas so that co-workers and/or clients can understand

  

We also offer the following benefits and perks:

  • Competitive pay - starting pay range is $45,000 - $55,000/year; however, base pay may vary depending on job-related knowledge, skills, and experience.  
  • Comprehensive benefits (medical, dental, vision)
  • Life and Disability Insurance
  • Telemedicine
  • 401k match
  • Certification/Education program
  • Hybrid Work Office
  • Health and wellness program

Leapfrog Services provides managed IT services for businesses and nonprofits worldwide. Founded in 1998 with the philosophy that IT should enhance your business, not get in the way of it, we consider ourselves to be a service company — one that delivers the highest possible level of technical expertise with an unwavering dedication to extraordinary service.  In our world, high-tech doesn't mean high jargon or high stress — it means high touch and high availability. If you love working with leading-edge technology, want to be part of a fun, service-based culture, and prefer the security of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you're looking for!

Salary Description
$45,000 - 55,000