Street Outreach Navigator

Street Outreach Navigator (SON) (40 hours, Full-time) Non-Exempt

The Street Outreach Navigator (SON), as part of the BUILD Crisis Response Team, is responsible for street interventions focused on youth who are at-risk or involved in gang/street activity, the justice system, perpetrators, or victims of violence. They will establish and maintain rapport with local schools, police departments, community partners, and criminal justice institutions to provide services to youth and young adults identified as involved in high-risk behaviors. The (SON) will work closely with other program support staff to ensure that youth are integrated into other programs to dissuade them from recidivating and/or returning to gangs, destructive activities to themselves, others, and community assets thus bringing them in contact with community resources to channel their behavior toward positive and rewarding goals. The (SON) reports directly to the Manager of Outreach (MO).

Responsibilities are but not limited to:

  • Coordinates street outreach services for designated community 
  • Responds to violence in communities through outreach, community organizing and canvassing 
  • Compiles reports and ensure compliance of team members
  • Cross trains staff on positive engagement with an at-risk population 
  • Informs appropriate BUILD team of program progress and challenges, making recommendations and seeking advice as necessary
  • Meets with team weekly to discuss the youth in case management service 
  • Develop trusting relationships to identify issues and seek solutions through trauma-informed care. 
  • Assist with conflict resolution and mediating disputes
  • Encourage Restorative Justice methods as alternatives to traditional disciplinary consequences and encourage educational success
  • Youth-driven and strengths-based approach to goal setting and service planning
  • Record case notes into internal and external online databases on a weekly basis and record intakes and assessments into the system as needed
  • Submits statistics and reports on a monthly basis and/or as needed
  • Maintains File Compliance as required and compliance with internal Efforts to Outcomes (ETO) 
  • Identifies positive adult/youth influences to create a stronger support network for the participant
  • Models’ appropriate communication skills and tools matched to the needs of various audiences and purposes 
  • Represents the agency to various publics to broaden community awareness and support, interpreting the agency’s programs and services in a positive way
  • Participate in agency outreach and recruitment events, including evenings and weekends. 
  • Participate in civic engagement activities that advance the mission of BUILD, Inc. 
  • Perform other duties as assigned. 

  • High School Diploma or GED required. Bachelor's Degree in Social Services, Human Services, Non-Profit, or related field experience preferred
  • Minimum five years’ experience working with inner-city youth in a human service setting, social service setting, or related field
  • Must demonstrate excellent interpersonal, verbal, and written communication skills. 
  • Proficiency with technology integration into daily program operations and evaluation systems. 
  • Ability to build positive working relationships with others, both internally and externally to achieve the goals of the organization. 
  • Able to do the required number of home visits per month. 
  • Ability to pass a criminal record and child abuse/neglect registry check. 
  • Must have a valid Driver’s License, access to reliable transportation and willingness to travel locally. 
  • Must be able to provide proof of COVID-19 vaccine 


  • 401(k) plan + 2% match
  • Medical, Dental and Vision
  • Life Insurance
  • Paid Vacation
  • Wellness Days
  • Flexible Spending Account

This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

BUILD, Inc., does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. 

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.