To assist the Front-End Manager providing friendly, fast, accurate customer service, accurate cash handling, a clean store, store security, day to day communications and trainings, while upholding Personnel Policies.
Responsibilities:
1.) CUSTOMER SERVICE
- Treat people fairly, consistently, and with respect so that they are given a reason to return.
- Ensure efficient, informative and friendly service according to established customer service vision and standards.
- Ensure flow of customers through register by having the appropriate number of lanes open as service demands.
- Provide product information and educational materials to customers.
- Exceed customer expectations when resolving customer complaints
- Ensure that the music creates a pleasant experience for customers while changing every few hours.
- Maintain a fully stocked, organized customer service desk.
- Handle returns and pass on pertinent information to Department Managers regarding questionable products.
2.) CASHIER DEPARTMENT
- Supervises cashier department on day-to-day basis. Ensure fast, accurate, friendly checkout of all customers.
- Arrange to fill in holes in cashier schedule due to emergency and sick calls.
- Troubleshoot and fix register breakdowns as needed.
- Provide refresher trainings, ongoing membership training and procedural updates to cashiers.
- Ensure adequate levels of front-end supplies (register tape, pens, canvas bags, sacks, ect.) at the registers.
- Help Front End Manager ensure cashiers are aware of all changes in store policies and procedures affecting cashiering.
- Ensure security of all cash through registers.
- Assist with cash count duties as applicable (drops, deposit, counting registers, coin drawers, armored service).
- Coordinate tasks and projects for cashiers when there are no customers to check out.
3.) MAINTENANCE
- Maintains standards for cleanliness and organization of register area and common areas including customer and employee bathrooms, maintenance area, floors, break room and offices.
- Set and assign cleaning / maintenance projects for the day
- Maintain a clean outside property including parking lot, patio and sidewalks
- Organize, retrieve and clean carts. Maintain a clean vestibule and hand baskets.
- Clean up spill as needed throughout the store.
- Operate the floor machine as necessary.
4.) PERSONNEL MANAGEMENT
- Responsible for the behaviors, safety, and security of all supervised staff.
- Record tardiness and sick calls or any misconduct. Counsel according to established procedures. Recommend disciplinary actions to Front End Manager as requested.
- Participate in hiring and performance evaluations of cashiers as requested.
- Use motivation and encouragement in supervising staff. Continue to learn and develop management skills.
- Manage staff using Employee Handbook and Personnel Policies.
5.) OTHER DUTIES
- Trained in opening and closing of store.
- Trained in all security procedures.
- Answer and route phone calls, take and route messages as needed.
- Perform other tasks assigned or delegated by Front End Manager and Store Manager.
QUALIFICATIONS:
- Experienced serving the public
- Maintain high energy for up to eight hours
- Ability to work standing for up to 40 hours per week
- Ability to handle multiple demands and to prioritize tasks
- Ability to lift 40lbs, manual dexterity, counting skills, climb stairs
- Calmness under pressure
- Sets a perfect example
- Knowledgeable of products and store layout
- Attentions to detail, accuracy
- Regular, predictable attendance
- Desire to work within the established rules
- Fantastic teamwork and supports fellow managers
- Ability to project an outgoing, friendly personality
- Recognizes and knows the name of each produce item, bulk products, and bulk herbs
- Communication skills: good listening and clear instructions
- Willing and available to work weekends, mornings, and evenings
- Demonstrated ability to follow through on commitments.
- Willingness and ability to be flexible and adapt to changing conditions and job requirements quickly