Purpose

Perform a wide range of transactional duties to serve members with high accuracy. Maintain accurate transactional records providing basic cash receipt and payment services in accordance with credit union policies and procedures. Provide excellent service to our members at all times.

Duties and Responsibilities

• Greet and welcome members to      the credit union in a courteous, professional, and timely manner,      providing prompt, accurate, and efficient member transactions.
• Must adhere to GHFCU Sales and      Service Standards.
• Receive share drafts/checks      and cash for deposits to accounts, verify amounts, examine share      drafts/checks for proper endorsement, and accurately enter deposits into      core system.
• Place holds on accounts per      policy and procedures. Read all account notes and alerts and follow by      accordingly. Ask for assistance from senior staff if unsure how to      proceed.
• Cash share drafts/checks and      process withdrawals; pay out money after verification of identification, account      ownership and account balances. 
• Process cash advances and      money orders following all operational procedures.
• Process mortgage, consumer      loan, and other payments according to operational procedures. Ensure      accuracy when posting payments.
• Process mail or back office      transactions when assigned.
• Maintain an up-to-date and      comprehensive knowledge on all credit union products and services that are      handled or promoted by tellers. 
• Maintain an up-to-date and      comprehensive knowledge on all related policies and procedures, rules, and      regulations for the teller area, including robbery procedures.
• Promote, explain, and      cross-sell all credit union products and services as well as consumer and      mortgage loans.
• Meet or exceed monthly teller      referral goals by cross-selling additional products and services to our      members and must support Branch Managers cross-selling requests.
• Follow all dual control      procedures per policy at all times.
• Verify cash/coin when      received/sold from/to the branch vault according to procedures.
• Balance checks and cash drawer      at the end of the shift. Compare Teller Capture totals to Core system      check totals to ensure accuracy. Research and resolve discrepancies. Report all unresolved discrepancies to Branch      Manager before posting any outages. 
• Ensure that the teller station      is neat and tidy and properly stocked with forms, supplies, brochures,      etc.
• Report malfunctions of teller      terminals and other equipment used at the teller station to Branch Manager.
• Be      available to work according to your assigned branch schedule. Future      Saturday hours or extended hours may be added. 
• The      ability to travel and work at another branch office if needed.
• Dress professionally at all      times.
• Other duties as assigned.

Qualifications 

· High school diploma or equivalent

· Minimum Teller experience of one (1) year in a financial institution or retail sales environment that involves cash handling, customer service and sales.

Skills

· Attention to detail and basic math and numeric sequencing aptitude

· Good judgement in order to evaluate identities, accounts, checks, and currency 

· Interpersonal skills and provide exceptional member experience with all member interactions

· Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats

· Working knowledge of Microsoft Word and Excel software applications