Continuum of Care Program Director (37.50 hr/wk) $65,832-$69,849
WFH Flexible Greenfield, MA Community Services
Job Type

DEPARTMENT: Community Services

POSITION TITLE: Program Director of Three-County Continuum of Care


LOCATION: Greenfield (requires travel)/Remote Work from Home

STATUS: Exempt

SUPERVISOR: Director of Community Services 


Oversees all aspects of the Three-county Continuum of Care (COC). The Director works with the COC Board, Committees, and over 25 COC member agencies to employ strategies for carrying out the goals of the COC and obtaining positive outcomes in addressing homelessness. Responsible for compliance with and oversight of a national program and federal regulations. Also works with various governmental entities and other community stakeholders to advance the federal, state, and local plans to end homelessness.


Continuum of Care Oversight

  1. Oversee all strategic planning activities and homelessness response for the Collaborative Applicant to the CoC and the Three County Area
  2. Oversee and manage a coordinated equitable housing access process and partner agency accountability; 
  3. 3. Responsible for program staffing & supervision; Coordinate the work of the COC Board to provide leadership and management of the COC.
  4. Facilitate and/or participate in General Membership and COC Board meetings; manage and staff COC committees and COC Board.
  5. Build and maintain relationships with community stakeholders and partners that further COC goals.
  6. Assist in the planning, coordination, and evaluation of activities associated with local, state, and federal plans to end homelessness.
  7. Assist in the development and implementation of common outcome measures for programs addressing homelessness.
  8. Oversee the COC membership engagement & processes.
  9. Co-chair the Western MA Network to End Homelessness; Participate on the steering committee, implement Network priorities and oversee the funding and consultant work; actively participate in Network committees
  10. Identify and implement continuum wide trainings.
  11. Represent the COC at various community meetings, coalitions, and conferences.
  12. Ensure consistent communication to internal and external partners.
  13. Respond to inquiries and educate stakeholders about the COC.
  14. Research, identify, and prepare applications for additional funding sources to meet COC goals. 
  15. Responsible for the management of the annual HUD Continuum of Care of Funding Availability (NOFA); including funding allocation.
  16. Responsible for performance monitoring and review of grants funded through community processes.
  17. Develop reporting, monitoring, and technical assistance procedures, program manuals, and CoC charters.
  18. Work collaboratively with technical assistance providers
  19. Plan and oversee special events including Point-in-Time count (PIT), completion of Housing Inventory Count (HIC), and annual meetings.

Contract Management

  1. Oversee and manage all administrative activities and program budgets. 
  2. Oversee & manage grants administration and project funding; project billing processes; project oversight and evaluation; systems performance measures
  3. Ensure compliance with contractual obligations as well as state and federal regulations.
  4. Review financial status reports and ensure timely fiscal processing and payments.
  5. Coordinate and facilitate sub-grantee meetings on a regular basis to discuss program progress and challenges.
  6. Organize and maintain program records (i.e. contracts, payment requests, etc.).
  7. Respond to requests from funders and other stakeholders.
  8. Oversee all data collection and reporting; Ensure required data and reports are adequately prepared in a timely manner and meet funding requirements.
  9. Work directly with CAPV’s fiscal department to manage all HUD contracts, sub contracts, and state funding for $2.9 

Other Responsibilities

  1. Inspire and motivate staff to achieve increasing levels of performance excellence.
  2. Take an active leadership role in valuing and promoting different perspectives and opinions and approaches throughout the agency.
  3. Work as a team with department coordinators to support, enhance and promote communication and consistency in the delivery of services.
  4. Remote work from home will be assigned and determined by the Director of Community Services; when?schedule requires remote work, expected to be available for meetings, calls, responding to emails, and conducting regular duties during standard service/agency hours. 
  5. Required to travel regularly throughout the CoC Service area, to all Community Action sites and service locations, and occasionally out of the service area. 
  6. Comply with agency and funders’ paperwork requirements and procedures
  7. Attend regularly scheduled supervision and program meetings.
  8. Attend mandatory agency trainings and other relevant trainings
  9. Participate in professional development activities and team meetings.
  10. Maintains strictest confidentiality.
  11. Performs related work as required.

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may be adjusted to meet the operational needs of the agency.



  • Bachelors’ degree in Public Administration, Social Work, Public Policy or related field
  • 5 years of post-degree experience in human services/nonprofit sector or 
  • Master’s degree and a minimum of three year’ post-graduate experience in human services/nonprofit sector.
  • 5 years’ experience in grant compliance and contract management; fiscal and program management related to human services; data collection and reporting, and administration or management experience with large collaborative projects. 
  • 3 year’s senior leadership experience, especially related to working collaboratively with multiple stakeholders, supervision, budget, and administration.
  • Additional appropriate education may be substituted for experience or additional directly related experience may be substituted for education.


  • Experience in the management of state and/or federal grants.
  • Knowledge of and experience in homelessness and housing issues and programs.
  • Highly organized with ability to work independently and complete assignments in a timely manner.
  • Ability to work with different sectors of the community to accomplish shared goals and outcomes. 
  • Exceptional time management skills with ability to multitask; ability to work well under pressure, prioritize workload, and meet deadlines.
  • Demonstrated ability to take initiative, think strategically, and work collaboratively and independently with minimal supervision. 
  • Demonstrated ability to manage and facilitate collaborative decision-making processes.
  • Strong analytical skills and ability to measure and evaluate program performance.
  • Understanding of data management: data capture, tracking methods, analysis.
  • Excellent group facilitation skills
  • Strong public speaking skills
  • Excellent written and verbal (in-person and phone) communication skills.
  • Knowledge of social services in Berkshire, Hampshire, Franklin County and the North Quabbin regions.
  • Strong computer skills including proficiency in core Microsoft Office products – Word, Excel and PowerPoint.
  • Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.
  • Understanding of poverty and its impact on individuals and families.
  • Ability to travel throughout the service region.


The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires sitting for long periods.
  • Working in office environment.
  • Some bending and stretching required.
  • Extensive use of telephone required.
  • Manual dexterity required for use of calculator and computer keyboard.
  • Must be able to lift from 20 – 30 lbs.
  • Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
  • The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site.


Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.

Salary Description
$65,832 - $69,849 annually