Operations Manager
Baltimore, MD Operations
Job Type


Founded in 2015 by Tim Leiweke and Irving Azoff, Oak View Group (OVG) is the largest developer of new arenas in the world with over $4.5 billion worth of projects underway in Seattle, Belmont Park, Austin, Savannah, Palm Springs, Milan, and Manchester (U.K.). The company has over 500 employees across five offices around the globe. 

We are here to be a positive disruption to business as usual in the sports and live entertainment industry. At OVG, we own the space between the “What If” and the “How To.” We believe it is not enough to consider what our clients could be, we build businesses by dreaming of the impossible while thinking strategically and how to execute flawlessly. The status quo is our adversary. 

We never forget that we are fans first and every decision we make is through that lens. It is that unique perspective that drives our passion for innovating and improving the live experience. 

OVG is currently comprised of nine different business divisions that operate with one common goal in mind – to be a positive disruption. Each division is comprised of industry veterans who built their careers and reputations on the premise of leaving somewhere better and stronger than where they found it. Our immense practical and first-hand knowledge fosters an environment of trust, collaboration, and ingenuity. Humility is at our core. We do not strive to be the biggest – we strive to earn the respect of the industry and our clients through the world-class work that we do and we take pride in being the best. Visit www.oakviewgroup.com to learn more about our company. 


CFG Bank Arena is looking for a Rock Star to join our team as Operations Manager.  

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena. 

Position Summary
The Operations Manager reports directly to the Senior Director of Operations. The Operations Manager will direct, supervise, and schedule all aspects of operations including maintenance, operations crew, and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.

Essential Functions and Responsibilities

  • Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility, and consistent with the goals and objectives of the client, facility, and corporation.
  • Plans and coordinates a variety of facility set-ups including concerts, family shows, sporting events, ice events, trade shows, conference, and banquet configurations. 
  • Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS). 
  • Manage subordinate supervisors who oversee employees on the operations team.
  • Develop and maintain working relationships with all departments, clients, employees, and guests. 
  • Ensure operational activities remain on time and within a defined budget, including recommendations for annual capital budget for long-range repairs and improvements to the facility.
  • Track staffing requirements, including hiring and scheduling employees.
  • Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and enhancements.
  • Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Ensure contractual agreements are met and clients’ event requirements and changes are made in a timely fashion. 
  • Act as liaison between clients and facility contractors as needed. 
  • Inspect conversions, construction, and installation progress to ensure conformance to established specifications. 
  • Oversee materials and inventory management.
  • Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws. 
  • Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
  • Other duties as assigned. 

Required Experience & Qualifications:

  • Bachelor’s degree from an accredited four-year college or university, and three (3+) years related experience in the public assembly industry (stadiums, arenas, and/or convention centers). Relevant education and experience may be substituted as appropriate.
  • Minimum of 3-5 years’ experience managing and training a team.
  • Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility. 
  • Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service. 
  • Highly trained in conflict management and business negotiation processes.
  • Strong budget development and oversight skills. 
  • Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, etc.
  • Ability to create and manage a collaborative and diverse workforce.
  • Strong verbal and written communication skills, with an expert ability to present and 
  • communicate new ideas and concepts. 
  • Must be adaptable with the ability to work under pressure to meet deadlines. 
  • Ability to work non-traditional hours including nights, weekends, and holidays.
  • Be licensed and insured to operate a motor vehicle in the United States. 

Preferred Qualifications

  • Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scrubbing machines and/or Zamboni. 
  • Possess a demonstrated knowledge of ice making and maintaining principles. 
  • Ability to read and comprehend blueprints, drawings, and other related materials.

Working Conditions:

· Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.

· Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

· Working from various heights.

· Extensive time spent with moderate to loud noises.

· Frequent bending, lifting 75 pounds, sitting, exposure to multiple external elements, extensive walking through the building.


EEO Statement:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

DEI Statement:

Strengthened by our Differences. United to Make a Difference. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners. 

Salary Description
$90,000/ per year