RHC PATIENT ACCESS REPRESENTATIVE
BROOKFIELD, MO RURAL HEALTH CLINICS
Job Type
Full-time
Description

  

The RHC Patient Access Rep will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at the Rural Health Clinic.

Requirements

Duties/Responsibilities:

• Welcomes patients and visitors to the rural health clinic by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.

• Schedules appointments for the physicians and advanced practice providers to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.

• Retrieves patient file, checks for correct sequence of patient information, inserts new patient information, inserting any new or updated insurance or forms of ID to the file, and marks the files in sequence for physician examination or treatment. Insuring patient confidentiality. 

• Collects financial responsibilities of the patient at the time of service. 

• Compose daily financial reports for accurate totals.  

• Endeavors to keep patients on schedule by reminding provider of service delays.

• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.

• Maintains reception area in a neat and orderly condition.

• Assists patients with insurance papers and billing questions, or referring to other staff member. 

• Opens and sorts office mail. 

• Delivers outgoing mail to the mail room at end of day.

• Participates in the rural health clinic emergency plan when required. Summons ambulance or EMS or assists other staff members as needed.

• Performs other related duties as assigned.

• Adheres to facility’s Standards of Excellence.


Required Skills/Abilities: 

• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.

• Basic office skills such as typing and filing.

• Computer skills including Excel, Word and Internet use. 

• Good organizational skills.


Education and Experience:

• Graduate of a certified medical office-training course preferred.

• High school graduate or equivalent required.


Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 25 pounds at times.