IT Field Support Specialist
Vidor, TX IT
Job Type
Full-time
Description

  

At Optimus Steel, we are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to travel to our remote locations in order to perform installations and ensure proper setup.

To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. 


Main Responsibilities:


· Consulting with IT managers and other departments as required.

· Providing IT assistance to staff and employees.

· Training end-users on hardware functionality and software programs.

· Resolving logged errors in a timely manner.

· Updating computer software. as well as upgrading hardware and systems.

· Documenting processes and performing diagnostic tests.

· Keeping track of technological advancements and trends in IT support.


  

Wages & Benefits:


Optimus Steel has a competitive benefit package.
Medical/Prescription
Dental, Vision, Health & Dependent Care FSA
401K, Company match
Basic Life/Accident Insurance
Employee Assistance Program


Requirements

 

Qualifications:


· Knowledge of Microsoft Windows systems

· 3-5 years of experience as an IT support specialist.

· Exceptional ability to provide technical support and resolve queries.

· In-depth knowledge of computer hardware, software, and networks.

· Ability to determine IT needs and train end-users.

· Proficiency in IT helpdesk software, such as SysAid.

· Experience in documenting processes.

· Ability to keep up with technical innovation and trends in IT support.

· Exceptional interpersonal and communication skills.

Salary Description
$28.00 - $32.00